Hi, I’m
SANIYA ABYKEEVA
Reseda,CA
Summary
Accomplished Returns Associate at Tjmaxx, excelling in customer service and team collaboration. Demonstrated ability to enhance customer satisfaction and streamline returns, contributing to departmental goals with superior time management and attention to detail. Skilled in POS system operation, achieving targets with a focus on efficiency and accuracy.
Overview
3
years of professional experience
Work History
Tjmaxx
Returns Associate
09.2023 - 06.2024
Job overview
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Assisted customers with return inquiries, providing accurate information on company policies and procedures.
- Contributed to achieving departmental goals by consistently meeting or exceeding individual targets related to processing speed, accuracy, and customer satisfaction.
Macys Department Store
At Your Service
11.2021 - 12.2022
Job overview
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
Trade Economics College, Bishkek, Kyrgyz Republic
from Accounting
08.2009
Skills
- Customer Service
- Stock replenishment
- Refunds and exchanges
- POS System Operation
- Product Merchandising
- Teamwork and Collaboration
Timeline
Returns Associate
Tjmaxx
09.2023 - 06.2024
At Your Service
Macys Department Store
11.2021 - 12.2022
Trade Economics College
from Accounting
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