Saniya Jacquo
La Marque,TX
Summary
Customer Service Representative with extensive experience in problem-solving and communication. Proven track record of enhancing customer satisfaction through effective relationship management and technical expertise. Recognized for adaptability and teamwork, contributing to improved service metrics and client loyalty. Committed to delivering exceptional support and fostering positive customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lowe’s
Texas City Tx
03.2023 - Current
- Delivered comprehensive support to customers concerning products, services, and orders.
- Resolved inquiries and technical issues promptly to ensure customer satisfaction.
- Managed processing of orders and returns efficiently to enhance transactional flow.
- Cultivated positive customer relationships through attentive service and engagement.
- Tracked metrics and documented interactions to identify areas for service enhancement.
- Sustained deep knowledge of product offerings for effective customer assistance.
- Utilized effective communication skills for clear exchanges with customers.
- Applied problem-solving techniques to address challenges creatively within support context.
Customer Service Representative
Sam's Club
La Marque, TX
03.2023 - 12.2023
- Delivered comprehensive support to customers concerning products, services, and orders.
- Resolved inquiries and technical issues promptly to ensure customer satisfaction.
- Managed processing of orders and returns efficiently to enhance transactional flow.
- Cultivated positive customer relationships through attentive service and engagement.
- Tracked metrics and documented interactions to identify areas for service enhancement.
- Sustained deep knowledge of product offerings for effective customer assistance.
- Utilized effective communication skills for clear exchanges with customers.
- Applied problem-solving techniques to address challenges creatively within support context.
Customer Service Cashier
Five Below
Galveston, TX
03.2023 - 06.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Customer Service Cashier
Mcdonald’s
La Marque, TX
07.2021 - 10.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Enhanced customer experience by providing prompt and accurate transactions.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Collaborated with team members to maintain smooth operations during peak hours.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Enhanced store security by identifying and reporting suspicious activities.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Customer Service Cashier
Sonic
La Marque, TX
03.2021 - 10.2022
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Enhanced customer experience by providing prompt and accurate transactions.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Enhanced store security by identifying and reporting suspicious activities.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Customer Service Cashier
Schlitterbahn Waterpark Galveston
02.2019 - 09.2022
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Enhanced customer experience by providing prompt and accurate transactions.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Collaborated with team members to maintain smooth operations during peak hours.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Enhanced store security by identifying and reporting suspicious activities.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
La Marque High School
La Marque, TX05.2023
Skills
Technical Skills
Analytical Skills
Specialized Knowledge
Communication Skills
Teamwork and Collaboration
Critical Thinking and Problem Solving Skills
Adaptability and Flexibility
Professionalism and Work Ethic
Timeline
Customer Service Representative
Lowe’s
03.2023 - Current
Customer Service Representative
Sam's Club
03.2023 - 12.2023
Customer Service Cashier
Five Below
03.2023 - 06.2023
Customer Service Cashier
Mcdonald’s
07.2021 - 10.2022
Customer Service Cashier
Sonic
03.2021 - 10.2022
Customer Service Cashier
Schlitterbahn Waterpark Galveston
02.2019 - 09.2022
La Marque High School