Saniya Ingram
Richmond,VA
Summary
Highly motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Authorized to work in the US for any employer
Overview
2
2
years of professional experience
Work History
Sales Associate
Kid to Kid
08.2022 - 01.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Informed customers of promotions to increase sales productivity and volume
- Set and achieved company defined sales goals
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Kohl's
07.2021 - 07.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers complete purchases, locate items, and join reward programs
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Connected with customers to support positive transaction experiences and address service concerns
- Increased sales by offering advice on purchases and promoting additional products
- Processed credit card and debit payments via Type systems, providing accurate charges and credits
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
John Randolph Tucker High School
Richmond, VASkills
- Problem Solving
- Critical Thinking
- Communication skills
- Interpersonal Skills
- Customer Service
- Listening Skills
- Computer Skills
- Customer retention
- Multitasking
- Customer Satisfaction
- Time Management
- Hospitality
Timeline
Sales Associate
Kid to Kid
08.2022 - 01.2023
Sales Associate
Kohl's
07.2021 - 07.2022
High School Diploma -
John Randolph Tucker High School
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