Professional Summary
Overview
Work History
Education
Skills
Timeline

Sanja Kotevski

Concentrix
Mountain Top,PA
6
years of professional experience

Dedicated professional with a strong background in customer service and pharmacy operations. Recognized for critical thinking and active listening skills, delivering accurate information and resolving inquiries to improve overall customer experience.

Work History

Customer Service Representative

2 Years 3 Months
Concentrix | 05.2024 - 08.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM software to track customer interactions and ensure timely follow-up.
  • Collaborated with team members to streamline processes, improving response times.

Pharmacy Technician

1 Year 11 Months
CVS Pharmacy | 04.2022 - 03.2024
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Managed inventory levels, ensuring medication availability and compliance with safety regulations.
  • Processed prescription orders using pharmacy management software to maintain workflow efficiency.

Receptionist

2 Years 1 Month
MD Now Urgent Care | 02.2020 - 03.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM software to track customer interactions and ensure timely follow-up.
  • Collaborated with team members to streamline processes, improving response times.

Education

Medical Assistant

US Career Institute

Skills

Customer service
Active listening
Critical thinking
Data entry

Timeline

Customer Service Representative

Concentrix
05.2024 - 08.2026Read More

Pharmacy Technician

CVS Pharmacy
04.2022 - 03.2024Read More

Receptionist

MD Now Urgent Care
02.2020 - 03.2022Read More

US Career Institute

Medical Assistant
Read More
Sanja Kotevski