Dedicated professional with a strong background in customer service and pharmacy operations. Recognized for critical thinking and active listening skills, delivering accurate information and resolving inquiries to improve overall customer experience.
Work History
Customer Service Representative
2 Years 3 Months
Concentrix | 05.2024 - 08.2026
Resolved customer inquiries through effective communication and problem-solving techniques.
Utilized CRM software to track customer interactions and ensure timely follow-up.
Collaborated with team members to streamline processes, improving response times.
Pharmacy Technician
1 Year 11 Months
CVS Pharmacy | 04.2022 - 03.2024
Assisted pharmacists in filling prescriptions accurately and efficiently.
Managed inventory levels, ensuring medication availability and compliance with safety regulations.
Processed prescription orders using pharmacy management software to maintain workflow efficiency.
Receptionist
2 Years 1 Month
MD Now Urgent Care | 02.2020 - 03.2022
Resolved customer inquiries through effective communication and problem-solving techniques.
Utilized CRM software to track customer interactions and ensure timely follow-up.
Collaborated with team members to streamline processes, improving response times.