Sanjay Shastri
Urbandale
Summary
Develop my potentials to serve for an esteemed organization, to the best of my ability to add values to the company’s reputation and to further to its optimum.
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Ambitious District Manager with experience administering and enhancing operations for multiple stores. Talented marketer, team builder, and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in industry management.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
23
23
years of professional experience
6003
6003
years of post-secondary education
Work History
District Manager
Wingstop Restaurant
Des Moines
04.2020 - Current
- Oversaw daily operations across multiple restaurant locations.
- Trained and developed management teams for optimal performance.
- Implemented company policies and procedures effectively across stores.
- Monitored inventory levels and managed supply chain processes.
- Conducted performance evaluations for restaurant managers and staff.
- Ensured compliance with health and safety regulations consistently.
- Resolved customer complaints to enhance overall dining experience.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Mentored team members by demonstrating best practices for sales and customer service.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Organized promotional events in order to drive sales volume in the district's stores.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Store Manager
Mobil Gas Station
Fox Lake
03.2016 - 03.2020
- Managed daily operations of gas station and convenience store.
- Supervised and trained staff on customer service protocols.
- Handled inventory management and stock replenishment processes.
- Ensured compliance with safety and health regulations.
- Coordinated maintenance and repair activities for equipment and facilities.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
Branch Operations Manager
ICICI BANK LTD
Kadi
06.2009 - 12.2014
- Working as a Branch Operations Manager for the ICICI BANK LTD
- Oversaw staff training and development to enhance team performance.
- Resolved customer issues promptly to maintain satisfaction levels.
- Prepared reports on operational performance for senior management review.
- Resolved customer complaints in a timely manner.
- Reviewed customer account information for accuracy and completeness.
- Provided guidance on best practices for handling difficult customers or situations.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Performed routine audits of branch operations to identify areas for improvement.
- Prepared monthly reports on branch performance metrics.
- Collaborated with IT department to troubleshoot technical issues related to banking systems.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Establish targets for sales Manger guide and motivate them to ensure achievement of targets.
- Analyze business potential, conceptualize & execute strategies to drive sales.
- Maintain excellent relation with client to generate avenues for additional business.
- Implement marketing plans to create customer preference and drive volumes.
- Organize promotion, events, meets Road shows etc. to enhance visibility and build business.
- I am also responsible for the cross selling in the investment products like Life Insurance, General Insurance and also the Mutual funds.
- I am also responsible for the loan products like home loan, auto loan, cash credit and gold loan also bank guarantee.
- Managed daily branch operations ensuring efficient customer service.
RELATIONSHIP EXECUTIVE
ICICI BANK LTD
Ahmedabad
07.2005 - 06.2009
- I worked as a business banking executive for the Smart Business loan.
- Establish targets for sales Manger guide and motivate them to ensure achievement of targets.
- Analyze business potential, conceptualize & execute strategies to drive sales.
- Maintain excellent relation with client to generate avenues for additional business.
- Implement marketing plans to create customer preference and drive volumes.
- Organize promotion, events, meets Road shows etc. to enhance visibility and build business.
- Taking care of our valuable existing customers in the field.
- Developed targeted lead generation strategies for customer acquisition.
- Conducted market research to identify potential client segments.
- Utilized CRM systems to track and manage leads effectively.
- Applied lead generating methods in high number of cold calls per day.
- Utilized email campaigns to reach out to prospective clients.
- Assisted with marketing campaigns to drive lead generation initiatives.
- Responded promptly to customer queries via telephone or email.
- Cross-sold additional products and services to purchasing customers.
- Collaborated with new customers to give details about company offerings.
SR.SALES EXECUTIVE
NANDA AUTOMOBILES
03.2003 - 07.2005
- Taking care of all the channels concern with MARUTI SUZUKI AUTH.DEALER.
- Maintain relation with each and every customer who use MARUTI in area.
- Implement marketing plans to create customer preference and drive volumes.
- To communicate between company and the all sub dealers.
- Establish targets for sales manger, guide and motivate them to ensure achievement of targets.
- Organize promotion, Events, Meets, road shows etc. to enhance visibility and build business.
- Conducted market research to identify new sales opportunities in the automotive sector.
- Presented product demonstrations to clients, highlighting key features and benefits.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
Education
S.S.C -
G.S.E.B
H.S.C -
G.H.S.E.B
B.COM -
NORTH GUJ.UNI.
Skills
- MS Office
- Word
- Excel
- Operations management
- Inventory management
- Access
- PowerPoint
Languages
- Gujarati
- Hindi
- English
- Gujarati
- Hindi
References
Reference on Demand
Hobbies and Interests
- Music
- Playing Chess
- Driving
Career Path
- 06/01/10, Present, ICICI BANK LTD, Junior Officer, Working as a Junior Officer for the ICICI BANK LTD, Establish targets for sales Manager, guide and motivate them to ensure achievement of targets., Analyze business potential, conceptualize & execute strategies to drive sales., Maintain excellent relation with client to generate avenues for additional business., Implement marketing plans to create customer preference and drive volumes., Organize promotion, events, meets, road shows etc. to enhance visibility and build business., Responsible for cross selling in investment products like Life Insurance, General Insurance, and Mutual funds., Responsible for loan products like home loan, auto loan, cash credit, gold loan, and bank guarantee.
- 03/01/09, 05/31/10, AXIS BANK LTD, B.D.E, Worked as Business Development Executive for AXIS BANK LTD., Took care of whole current account and savings accounts in the open market., Responsible for cross selling in investment products like Life Insurance, General Insurance, and Mutual funds., Maintain excellent relation with client to generate avenues for additional business., Establish targets for financial consultants, guide and motivate them to ensure achievement of targets.
- 08/01/06, 03/31/09, ICICI BANK LTD, Relationship Executive, Worked as a business banking executive for the Smart Business loan., Establish targets for sales Manager, guide and motivate them to ensure achievement of targets., Analyze business potential, conceptualize & execute strategies to drive sales., Maintain excellent relation with client to generate avenues for additional business., Implement marketing plans to create customer preference and drive volumes., Organize promotion, events, meets, road shows etc. to enhance visibility and build business., Taking care of valuable existing customers in the field.
- 03/01/04, 07/31/06, NANDA AUTOMOBILES, Sr. Sales Executive, Taking care of all channels concerning MARUTI SUZUKI AUTH. DEALER., Maintain relation with each and every customer who uses MARUTI in the area., Implement marketing plans to create customer preference and drive volumes., Communicate between company and all sub-dealers., Establish targets for sales manager, guide and motivate them to ensure achievement of targets., Organize promotion, events, meets, road shows etc. to enhance visibility and build business.
Personal Information
- Father's Name: Sanat Kumar Shastri
- Date of Birth: 07/01/83
- Gender: Male
- Marital Status: Married
Timeline
District Manager
Wingstop Restaurant
04.2020 - Current
Store Manager
Mobil Gas Station
03.2016 - 03.2020
Branch Operations Manager
ICICI BANK LTD
06.2009 - 12.2014
RELATIONSHIP EXECUTIVE
ICICI BANK LTD
07.2005 - 06.2009
SR.SALES EXECUTIVE
NANDA AUTOMOBILES
03.2003 - 07.2005
S.S.C -
G.S.E.B
H.S.C -
G.H.S.E.B
B.COM -
NORTH GUJ.UNI.