FNU Arami
New York
Summary
Dedicated server with exceptional customer service skills, enhancing guest satisfaction and loyalty through efficient order management and team collaboration.
Overview
5
5
years of professional experience
Work History
Server
Nur Thai
Woodhaven, NY
01.2022 - 07.2025
- Provided exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain high standards of food quality and presentation.
- Trained new servers on menu offerings and service protocols, improving team performance.
Cafe Barista
Gotham Cafe
Manhattan, NY
06.2021 - 12.2021
- Crafted high-quality beverages, ensuring consistency and adherence to cafe standards.
- Operated espresso machines and blenders efficiently to enhance workflow productivity.
- Maintained cleanliness and organization of workstations, promoting a positive customer experience.
- Assisted in training new baristas on beverage preparation and customer service techniques.
- Handled cash transactions accurately, ensuring balanced registers at shift end.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
Intern
The Greenbrier Hotel
White Sulphur Springs, WV
01.2020 - 12.2020
- Collaborated with servers and kitchen staff to enhance guest satisfaction and dining experience.
- Handled guest complaints efficiently, providing timely resolutions to enhance overall experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Advised customers about special offerings and menu items to help drive sales.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
Education
Bachelor of Science - Hotel Management
IIHM
Kolkata, India01-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Food running
- Team collaboration
- Beverage preparation
Timeline
Server
Nur Thai
01.2022 - 07.2025
Cafe Barista
Gotham Cafe
06.2021 - 12.2021
Intern
The Greenbrier Hotel
01.2020 - 12.2020
Bachelor of Science - Hotel Management
IIHM