Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sanjuana Martinez

3555 E Lake Mead Blvd #222 Las Vegas ,NV

Summary

Dynamic professional with a proven track record at Encore, excelling in quality assurance and team training. Adept in organization and time management, I enhanced operational efficiency and compliance through effective quality control procedures. Skilled in data entry and customer relations, I consistently delivered exceptional service and optimized resources.

Overview

11
11
years of professional experience

Work History

Receptionist

Center City Chiropractic
Las Vegas, NV
10.2023 - 11.2025
  • Managed patient scheduling and appointment confirmations to optimize clinic efficiency.
  • Provided excellent customer service, addressing patient inquiries and concerns promptly.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Assisted in managing office supplies inventory to ensure operational readiness.

Quality Assistant

Encore
Las Vegas, NV
06.2021 - 01.2022
  • Conducted quality inspections to ensure compliance with industry standards and customer specifications.
  • Assisted in developing and implementing quality control procedures to enhance product reliability.
  • Collaborated with cross-functional teams to address quality issues and implement corrective actions.
  • Trained new staff on quality assurance protocols and best practices for operational efficiency.

Guest Room Attendant

Encore
Las Vegas, NV
04.2015 - 06.2021
  • Supervised daily cleaning operations, ensuring adherence to quality standards and guest satisfaction.
  • Trained new staff on effective cleaning techniques and safety protocols to enhance team performance.
  • Implemented inventory management practices for cleaning supplies, reducing waste and optimizing resources.
  • Coordinated with housekeeping team to prioritize room assignments based on guest check-in schedules.

Education

High School Diploma -

Escondido High School
Escondido, CA

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • Mail handling
  • Multi-line telephone operation
  • Calendar management

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Center City Chiropractic
10.2023 - 11.2025

Quality Assistant

Encore
06.2021 - 01.2022

Guest Room Attendant

Encore
04.2015 - 06.2021

High School Diploma -

Escondido High School