Sanjuanita Ovalle
Laredo
Summary
Dynamic Parts Manager with over four years of experience in optimizing service operations and inventory management. Known for developing training programs and improving vendor relations, contributing to significant enhancements in operational readiness and customer satisfaction.
Knowledgeable [Desired Position] with strong background in managing parts inventory and optimizing supply chain operations. Successfully implemented inventory control measures, ensuring availability and reducing downtime. Demonstrated efficiency in vendor negotiations and team leadership.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Parts Manager, Adminstrative Asst, Road Service,
Select Dedicated Solutions
07.2023 - 03.2025
- Managed inventory levels to ensure timely availability of parts and components.
- Streamlined order processing procedures, enhancing operational efficiency and accuracy.
- Coordinated with suppliers to maintain optimal stock levels and reduce lead times.
- Developed training materials for new staff on inventory management systems and processes.
- Oversaw daily operations in the parts department, ensuring compliance with safety standards.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Service Manager, Parts Manager
Oak Truck Lines
08.2019 - 06.2023
- Led team in optimizing service operations and enhancing customer satisfaction.
- Implemented process improvements to increase efficiency and reduce service turnaround time.
- Trained and mentored staff on best practices for service delivery and customer engagement.
- Analyzed service metrics to identify trends and drive strategic decision-making initiatives.
- Managed inventory levels and procurement processes to ensure operational readiness.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
Dispatcher, Accounts Payable, Parts,
Intercon Carriers
10.2014 - 08.2019
- Coordinated daily dispatch operations to ensure timely delivery of freight.
- Managed communication between drivers and customers to resolve issues promptly.
- Implemented route optimization strategies to enhance efficiency and reduce delays.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Fostered relationships with clients for better service delivery and satisfaction.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
Education
High School Diploma -
Martin High School
Laredo, TX05-1989
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Stock management
- Inventory auditing
- Vendor relations
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Parts Manager, Adminstrative Asst, Road Service,
Select Dedicated Solutions
07.2023 - 03.2025
Service Manager, Parts Manager
Oak Truck Lines
08.2019 - 06.2023
Dispatcher, Accounts Payable, Parts,
Intercon Carriers
10.2014 - 08.2019
High School Diploma -
Martin High School