Summary
Overview
Work History
Education
Skills
Timeline
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Sanjula Punchi Hewage

Front Desk Supervisor
Rockville,MD

Summary

Seasoned Front Desk Supervisor at Even Hotel, adept in hospitality services and problem-solving, enhancing guest satisfaction and loyalty. Excelled in staff supervision and customer service management, fostering team efficiency and guest safety. Proven leadership in training and mentoring, significantly driving revenue and operational excellence. Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

Even Hotel
Rockville, MD
10.2023 - Current
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Resolved customer complaints or answered customers' questions.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Managed guest check-in and check-out procedures, reservations and payments.

Assistant Manager

Grocery Lanka
12.2019 - 08.2021
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

Cashier Team Lead

Jerrys Subs and Pizza
04.2016 - 12.2017
  • Trained team members on cash register operation and cash handling
  • Quickly and accurately counted drawers at start and end of each shift
  • Communicated with customers and team members to solve problems
  • Operated POS cash register and equipment to collect payments
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.

Education

Associate - Criminal Justice

Montgomery College
Rockville, MD
12.2024

Skills

  • Training and mentoring
  • Reservation management
  • Hospitality services
  • Guest check-in and check-out
  • VIP guest relations
  • Team building and supervision
  • Problem-solving skills
  • Strong leadership
  • Customer service management
  • Decision making aptitude
  • Cash management
  • Guest safety
  • Staff supervision
  • Greeting customers

Timeline

Front Desk Supervisor

Even Hotel
10.2023 - Current

Assistant Manager

Grocery Lanka
12.2019 - 08.2021

Cashier Team Lead

Jerrys Subs and Pizza
04.2016 - 12.2017

Associate - Criminal Justice

Montgomery College
Sanjula Punchi HewageFront Desk Supervisor