Summary
Overview
Work History
Education
Skills
Timeline
Store Manager of the year
Generic

Sanka Phagu

Allen,Texas

Summary

Experienced retail manager dedicated to delivering exceptional customer service, backed by over a decade of success in wholesale and retail sectors. Known for being self-driven, well-organized, and a collaborative team member with strong communication skills. Proven track record in recruiting and mentoring top talent, having managed teams of up to 300 members across multiple locations, driving impressive sales figures. Consistently exceeded sales targets in every location, achieving double-digit growth year after year. Recognized as Customer Service Manager, Assistant Store Manager, and General Store Manager of the year.

Overview

17
17
years of professional experience

Work History

Store Director

Sprouts Farmers Market
01.2022 - Current
  • Led profitable store operations
  • Ensured compliance with all state and local regulations.
  • Recruited, trained, coached, and motivated team members to deliver outstanding performance.
  • Achieved customer service satisfaction above 92%.
  • Managed payroll within budgetary constraints to optimize financial resources.
  • Maintained on-shelf availability in stock conditions above 95%.
  • Directed store operations, ensuring compliance with health and safety standards.
  • Managed inventory levels, optimizing stock turnover and reducing waste.
  • Led team training programs to enhance product knowledge and customer service skills.
  • Implemented promotional strategies to drive sales and improve customer engagement.
  • Analyzed sales data to identify trends, informing strategic



  • business decisions.





Store Director

Jansons ShopRite
01.2015 - 01.2021
  • Directed $48 million operations.
  • Supervised and developed a team of over 200 members.
  • QA (quality assurance) inspections scores, averaging 97%.
  • Passed all state and local QA Department of Agriculture and Weights and Measure Inspections
  • Ensured compliance with State Pricing check inspections to maintain regulatory standards.
  • Generated sales growth annually.
  • Recognized for promoting two Store Directors, four Assistant Store Directors, and several Department Managers.

General Store Manager

BJs Wholesale Club
01.2009 - 01.2015
  • Oversaw operations of an $80 million Islandia club, ranked among the top 20 clubs in the company.
  • Managed, coached, and trained a team of 230 members.
  • Promoted 30 team members into various managerial positions.
  • Achieved sales growth each year.
  • Ensured successful passage of all state, local, and company AQ and safety audits.

Education

Business Management Degree -

CUNY Baruch College

Electric Jack Certification - undefined

08.2023

Food Manager Certification - undefined

04.2023

General Manager In Training - undefined

01.2010

Skills

  • Clear communication style
  • Financial acumen
  • Effective inventory management with proven results
  • Staff recruitment and training
  • Consistent high Quality Assurance results
  • Proficient problem-solving abilities
  • Sales leadership
  • Staff leadership
  • Brand awareness
  • Business development
  • Vendor relationship development

Timeline

Store Director

Sprouts Farmers Market
01.2022 - Current

Store Director

Jansons ShopRite
01.2015 - 01.2021

General Store Manager

BJs Wholesale Club
01.2009 - 01.2015

Electric Jack Certification - undefined

Food Manager Certification - undefined

General Manager In Training - undefined

Business Management Degree -

CUNY Baruch College

Store Manager of the year

I coach my son little league baseball team , we also volunteer at our Local Allen High School food drive . 

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Sanka Phagu