CANDACE CARMICK

Manage greater Philadelphia area store location for Spain (scheduling, forecasting). Create and execute monthly and annual strategy (goals, sales, personnel and inventory), define sales objectives and report on profitability of business unit. Maximize customer engagement and satisfaction. Develop and implement staff incentive programs.

• Hire, train and manage store team of 5 employees through mentorship, targets and performance evaluations.
• Introduced 8 novel operational practices, and systems increasing profitability by 50% in product line and growing customer base by 50%
• Enhanced resource, budget and timeline projections through automation and linking of software to development strategy details across 5 team members
• Implemented process improvements projects that resulted in 40% reduction in time increasing quarterly.

Interviewed, hired, trained, and developed team members to build and sustain high in-store performance. Supported financial analysis and forecasting projections. Culture ambassador. Managed team objectives and goals.

• Increased sales in product lines less than 1 year by 50% due to restructuring of inventory controls in individual lines of business.
• Oversaw development plans for 5 team members.
• Managed 5 sales consultants including relevant training and mentoring.
• Led after-sales communications of over 300 customers to optimize best practices and identify improvement opportunities.
• Supervised manufacturing team of 5 to align quality inventory to meet customer demand and satisfaction.

Admissions Reader, Master of Science, Master of Science Engineering in Computer and Information Technology, Master of Science in Engineering in Data Science and Master of Science in Engineering Artificial Intelligence.

• Works with Operations Manager to review and evaluate applications for Master of Science in Engineering in Computer and Information Technology, and Master of Science in Engineering in Data Science programs.
• Performed accurate assessments on up to 40 applications during admission cycle, meeting Penn Engineering guidelines, and deadlines
• Use Slate to update application statuses, to comment on potential issues with application and give final assessment of application

Assisted Manager in sales goal setting and achievement. Mentored team members with established strategies to meet operational and sales targets. Managed accounting records, inventory control, store opening and closing procedures. Optimized store displays and appearance via strategic merchandising and partnership with merchandise manager.

• Launched new store location from ground up by hiring and training team of 92.
• Mentored 50 sales team members in applying effective sales techniques and delivering top-notch customer service.
• Exceeded sales goals by 30% through sales goal achievement, customer service improvements and commitment to team objectives.
• Organized and deployed 15 per year promotional events including support staff, vendor services and volunteers.
• Grew customer base through store events and reward programs.

• Developed and implemented training program to improve team productivity and accuracy.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established efficient workflow processes
• Managed electronic over 700 patient records, data related to insurance, and accounts receivable.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.

• Recruited, hired managed three dental hygienists and two support members
• Developed and managed organization systems for financial records, workflow and increase profit levels by 48%
• Managed inventory audits to reduce operational costs by 37%
• Managed IT operations, upgrades and training
• Managed insurance claims and over 500 patient records in compliance with HIPAA guidelines
• Educated patients on pre-op and postoperative care
• Created marketing plans to meet product sales goals and increased website traffic by average of 40% each month