Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sanna Royal

Gahanna,Ohio

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

7
7
years of professional experience

Work History

Team Lead

Bread Financial
06.2022 - Current
  • Trained new team members by relaying information on company procedures and policies requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Sr. Resolution Specialist

Bread Financial
06.2017 - 06.2022
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.

Education

Bachelor Of Science - Aeronautical Science

Florida Memorial University
Opa-locka, FL
06.2012

Skills

  • Complaint resolution
  • Regulatory Compliance
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Staff Training
  • Analytical Thinking
  • Mentoring
  • Leading Team Meetings
  • Issue Resolution
  • Documentation And Reporting
  • Evaluating Employee Work
  • Organizational Skills
  • Multitasking Abilities
  • Active Listening
  • Decision-Making
  • Task Prioritization
  • Team building
  • Data Analysis
  • Audit reporting
  • Relationship Building

Timeline

Team Lead

Bread Financial
06.2022 - Current

Sr. Resolution Specialist

Bread Financial
06.2017 - 06.2022

Bachelor Of Science - Aeronautical Science

Florida Memorial University

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Sanna Royal