SANNI P. GOLDEN
Beverly,USA
Summary
Results-driven Retail Operations Leader specializing in team leadership and customer engagement to drive sales growth. Skilled in visual merchandising to enhance in-store experiences and elevate customer satisfaction. Experienced in district sales management and team development, executing strategic plans to meet sales targets while fostering a collaborative environment in fast-paced retail settings.
Overview
29
29
years of professional experience
Work History
District Sales Leader
Bath & Body Works
New York, New York
02.2022 - Current
- Led district sales team to achieve targets and enhance customer engagement.
- Implemented visual merchandising standards to elevate in-store presentation and branding.
- Fostered a team-oriented environment that encouraged open communication and collaboration.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
Store Manager
Bath & Body Works
New York, New York
11.2012 - 02.2022
- Led daily operations to ensure a welcoming customer environment.
- Trained and mentored team members on service standards.
- Implemented store policies to maintain compliance with company guidelines.
- Developed schedules to optimize staff coverage during peak hours.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
Starbucks
Philadelphia, Pennsylvania
11.2009 - 11.2012
- Directed daily operations to create a welcoming customer environment.
- Developed schedules to optimize staff coverage during peak hours.
- Recruited, trained and supervised new employees.
- Managed inventory levels and placed orders for necessary supplies.
- Established store policies to ensure compliance with company guidelines.
Regional Director
The Art of Shaving
11.2007 - 05.2008
- Oversee inventory and sales performance of 22 Retail Partners (Neiman’s, Nordstrom, Saks, and Bloomingdale’s).
- Managed operations of multi-unit retail stores (Pentagon, The Pier, King of Prussia, Walnut Street) to enhance customer experience and drive sales.
- Developed and maintained a sales-focused atmosphere to meet and exceed profit goals.
- Analyze and review goal attainment and develop strategies to improve performance.
- Coordinated ongoing training on company initiatives for managers and staff to ensure alignment and effectiveness.
- Hired and recruited motivated and qualified staff for various positions.
- 80% travel within region and home office.
Senior Retail Manager (SRM)
M.A.C. Cosmetics
10.1997 - 11.2007
- Oversaw total operations of MAC Fair Oaks, MAC Stony Point, MAC Galleria, Bloomingdales Tyson’s, Nordstrom Tyson’s, and Macy’s Tyson’s.
- Managed multiple retail locations across the region.
- Maintain and assist in the development of retail location with a total volume of $19.4 million.
- Fostered an atmosphere focused on achieving sales and profit goals.
- Evaluated goal attainment and formulated strategies to enhance performance.
- Develop and manage human resources within region.
- Assist Manager of Retail Operations of all locations in region.
- 80% travel within region and home office.
Education
Business Management -
University of Phoenix
San Diego01-1996
Skills
- Sales territory strategy
- Sales team leadership
- Revenue growth
- Sales analysis
- Customer relationship management
- Customer service management
- Data-driven decision making
- Problem solving and conflict resolution
- Team leadership
- Cross-functional teamwork
- Visual management
- Goal setting
- Diversity collaboration
- Effective communication
Timeline
District Sales Leader
Bath & Body Works
02.2022 - Current
Store Manager
Bath & Body Works
11.2012 - 02.2022
Store Manager
Starbucks
11.2009 - 11.2012
Regional Director
The Art of Shaving
11.2007 - 05.2008
Senior Retail Manager (SRM)
M.A.C. Cosmetics
10.1997 - 11.2007
Business Management -
University of Phoenix