Sanny Williams
Galloway,NJ
Summary
Successful Beverage Supervisor managing beverage staff in challenging environments. Keeps adequate inventory and arranges effective schedules to consistently meet business and event demands. Safety-conscious and proficient in implementing health code-compliant protocols.
Overview
11
11
years of professional experience
Work History
Sales Representative
Chicos Inc
05.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Beverage Supervisor
Tropicana Entertainment
03.2013 - 11.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maximized team productivity by expertly delegating tasks to bar staff.
- Implemented new drink policies, reducing over-pouring.
- Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
- Controlled beverage budgets by forecasting needs, controlling expenses and eliminating waste.
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Oversaw work of 150 bartenders, beverage servers and bar attendants.
- Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
Education
No Degree - Paramedic
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Sales Development
- Customer Service
- Account Servicing
- Sales Forecasting
- Lead Prospecting
- Staff Training
- Strong communication
- Team Leadership
- POS Software Proficiency
- Health and Safety Standards
- Inventory Control
- Customer Complaint Resolution
- Data Entry Software
- Point of Sale POS Software
- Staff Management
- Microsoft Applications Proficiency
- Bilingual
- Decision Making
- Bar Equipment Maintenance
- Event Planning
- Cash Handling
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Chicos Inc
05.2022 - Current
Beverage Supervisor
Tropicana Entertainment
03.2013 - 11.2023
No Degree - Paramedic
Borough of Manhattan Community College of The City University of New York
Similar Profiles
Nicholas GamerosNicholas Gameros
Line Cook at Chicos TacosLine Cook at Chicos Tacos
Nikolas PerezNikolas Perez
Cashier, Inventory Stocker at Chicos OvenCashier, Inventory Stocker at Chicos Oven
Bernard AsareBernard Asare
Warehouse Worker at Chicos FasWarehouse Worker at Chicos Fas
Monica MagnerMonica Magner
Cosmetologist at Somers Point Beauty Supply and SalonCosmetologist at Somers Point Beauty Supply and Salon
BARBARA ASSIS BINGHAMBARBARA ASSIS BINGHAM
Certified Compounding Pharmacy Technician at Curexa EastCertified Compounding Pharmacy Technician at Curexa East