Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Work Availability
Software
Timeline
45

Sanpreet Singh Dhaliwal

Queens Village,NY

Summary

Correctional Officer with over four years at New York City Department of Correction, excelling in crisis management and safety protocols.

Recognized for strong communication skills and meticulous attention to detail in both security and technical roles.

Experienced in IT support and network management, with a proven ability to enhance system efficiency and reduce downtime.

IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance.

Demonstrated ability to improve system efficiency, and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance. Specialize in system diagnostics, network configuration, and hardware troubleshooting.

Excel in problem-solving, time management, and adaptability to rapidly changing technology landscapes. Committed to providing seamless IT support and improving system functionality.

Overview

13
13
years of professional experience
3
3
Certification

Work History

Correctional Officer

New York City Department OF Correction
East Elmhurst, NY
05.2019 - Current
  • Company Overview: Transportation Division
  • Assist with court production including (but not limited to) Transporting to and from Riker's Island (Court Returns, New Admission, and on Island transfers).
  • Assist with Intake procedures and various paperwork.
  • Transportation Division

Correctional Officer

New York City Department OF Correction
East Elmhurst, NY
06.2017 - 05.2019
  • Implement defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
  • Monitor and operate security controls, equipment, and computers.
  • Maintain records and logs of man hour materials and equipment used.
  • Physically tour and visually inspect units, yards, buildings, prisoners, prisoner property, and clothing, to ensure the welfare, safety, and security.
  • Maintain visual surveillance of grounds by foot.
  • Firearm certified.

Home Theater Double Agent (Field)

Best Buy
Valley Stream, NY
06.2015 - 06.2017
  • Company Overview: Geek Squad
  • Solve technical problems at hand as per clients request on work order(s).
  • Installation of TV's and various products on site at clients home.
  • Computer diagnostics and repairs done as needed on site per clients request.
  • Detail notes filed and logged in system after each job has been complete.
  • Perform a variety of fulfillment duties for clients in their homes including delivery, installation, and networking with a primary focus on Home Theater technology.
  • Diagnosing and repairing electronic devices to wiring an entire home entertainment system.
  • Geek Squad

Consultation Agent/Advance Repair Agent

Best Buy
Valley Stream, NY
08.2012 - 06.2015
  • Company Overview: Geek Squad
  • Diagnosed and resolved Desktop, Laptop, External Drives and NAS hardware Issues. (On-Site Virus and Malware Removal).
  • Provide Remote access support.
  • Performed same day Level 1, 2 and 3 Data Repair and Back up Services. (Cloud Setup and access services).
  • Setup Network Services (Not Limited to) Access points, Cloud Services, Hotspots, Port Forwarding, VPN Services, and Wi-Fi device setup (via) mobile and stationary unit.
  • Installed and swapped out defective internal hardware. (Not Limited to) Desktop, Laptop, Internal Hard Drives, Solid States, and NVME M.2 drives, Motherboards, CPU's, NAS Servers and Mobile Products (IPhone- Android).
  • Give technical consultation with problems at hand.
  • Meet and maintain company goals in sales.
  • Setup In-Home appointments according to client needs.
  • Achieved Market 26 Elite Top Performance in Geek Squad as CA.
  • Geek Squad

Education

Associates - Criminal Justice

Nassau Community College
01.2013

Skills

  • Defensive tactics and firearm certification
  • Safety procedures and incident reporting
  • Record keeping and documentation
  • Emergency response and crisis management
  • Team collaboration and communication
  • Attention to detail and time management
  • Restraint techniques and perimeter control
  • Prisoner transport and booking procedures
  • Background investigations and contraband inspections
  • Search and seizure procedures
  • CCTV monitoring and incident response
  • Problem-solving and technical support
  • Computer diagnostics and hardware installation
  • Network troubleshooting and cybersecurity practices
  • Data recovery and malware analysis
  • Software installation and driver management
  • Risk assessment and data protection strategies
  • Network security fundamentals

Certification

  • Certified Network Computer Technician (CNCT)
    Mobile Product Specialist (MECP)
    Microsoft Certified Desktop Support Technician (MCDST
  • Google Cyber Security Professional
  • Microsoft Cyber Security Analyst
  • Microsoft SC-900 Certification- Security, Compliance, And Identity Fundamentals
  • Packt- Fundamentals And Identity Management
  • Packt- Securing Systems And Networks
  • Packt- Advanced Security Strategies and Incident Response
  • Class B CDL Trained and Certified.

Languages

English
Native/ Bilingual
Hindi
Limited
Punjabi
Native/ Bilingual

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

Microsoft OS, MacOS, Kali Linux, Ubuntu, Splunk, SIEM, SOAR

Timeline

Correctional Officer

New York City Department OF Correction
05.2019 - Current

Correctional Officer

New York City Department OF Correction
06.2017 - 05.2019

Home Theater Double Agent (Field)

Best Buy
06.2015 - 06.2017

Consultation Agent/Advance Repair Agent

Best Buy
08.2012 - 06.2015

Associates - Criminal Justice

Nassau Community College

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