Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sanqunetta Smith

Birmingham,Al

Summary

To obtain a position that fosters professional and personal growth while using my advanced experience and abilities to achieve mutual objectives.

Overview

28
28
years of professional experience

Work History

Loan Specialists III

PNC BANK NA
Birmingham, AL
11.2021 - 02.2025
  • Retrieve morning report
  • Separate morning report by file room copy and loan distribution copy
  • Prepare labels for RE/ALS/AFS/TSYS/Dealers
  • Prep file folders for RE/ALS/AFS/TSYS/Dealers
  • Stuff file folders with the loan packages
  • Process Loan Application
  • Research loans packages that are 3 days or older
  • Validation
  • Make sure the loan has all the information before I release the package

Collateral Processor

PNC Bank NA
Birmingham, AL
11.2012 - 10.2021
  • Research titles/lienholder to verify if we are listed as the lienholder on the title
  • Research PL Commercial Accounts – verify if account is a commercial
  • Research PL Consumer Accounts – verify if account is a consumer
  • Research Unobtainable Accounts to see why the dealership do not have title
  • Contact dealership/Customers (email/phone calls)
  • ELT Request With Errors – verify error on ELT lien on titles
  • Accounts/Titles With Dup VINS – research titles info

Operation Coordinator I & II: ACH /REG E Disputes

PNC BANK NA
Birmingham, AL
01.2009 - 01.2012
  • Supervise 9 employees and maintain the daily workflow of the department
  • Coordinate vacation schedule
  • Assist customers, both internal and external, with filing ACH Disputes
  • Research and respond to complicated dispute issues
  • Follow up on closed disputes to ensure proper credit posted to the account
  • Prepare daily and monthly reports for management
  • Initiate customer service calls when necessary, regarding dispute matters

Operations Specialist II: Electronic Banking

PNC Bank, NA
Birmingham, AL
01.2003 - 01.2009
  • Review branch Currency Transaction Report (CTR) and Monetary Instrument Log (MIL) for accuracy and proper documentation
  • Assist branches with completing CTR / MIL forms
  • Contact branch when forms are out of compliance
  • Responsible for all branches across 6 states
  • Anti-money laundering
  • Accurately process deposit item holds according to paperwork
  • KYC
  • Research, Detect & Verify Fraud transactions
  • AML
  • SAR

Utility / Exception Clerk: Cash Balancing

PNC BANK NA
Birmingham, AL
01.1997 - 01.2003
  • Provide back-up assistance when employees were out of office
  • Research and correct large dollar teller outages

Responsible for clearing Recon outages timely

Data Analysis

Education

Associate Degree - Business Administration

Herzing College
Birmingham, AL
01.2002

Skills

  • Microsoft Excel
  • Word
  • Dealertrack
  • Alnova
  • Access
  • Problem solver
  • Works well independently
  • Creative
  • Quick learner
  • Excellent written/communication skills
  • Excellent organization skills
  • Accurate keying skills
  • Willing to ask questions
  • Great interpersonal skills
  • Data Entry / Data Analysis
  • Customer Service
  • Management
  • Quick Book
  • Accounting / Bookkeeping

Timeline

Loan Specialists III

PNC BANK NA
11.2021 - 02.2025

Collateral Processor

PNC Bank NA
11.2012 - 10.2021

Operation Coordinator I & II: ACH /REG E Disputes

PNC BANK NA
01.2009 - 01.2012

Operations Specialist II: Electronic Banking

PNC Bank, NA
01.2003 - 01.2009

Utility / Exception Clerk: Cash Balancing

PNC BANK NA
01.1997 - 01.2003

Associate Degree - Business Administration

Herzing College
Sanqunetta Smith