Sanqunetta Smith

• Retrieve morning report
• Separate morning report by file room copy and loan distribution copy
• Prepare labels for RE/ALS/AFS/TSYS/Dealers
• Prep file folders for RE/ALS/AFS/TSYS/Dealers
• Stuff file folders with the loan packages
• Process Loan Application
• Research loans packages that are 3 days or older
• Validation
• Make sure the loan has all the information before I release the package

• Research titles/lienholder to verify if we are listed as the lienholder on the title
• Research PL Commercial Accounts – verify if account is a commercial
• Research PL Consumer Accounts – verify if account is a consumer
• Research Unobtainable Accounts to see why the dealership do not have title
• Contact dealership/Customers (email/phone calls)
• ELT Request With Errors – verify error on ELT lien on titles
• Accounts/Titles With Dup VINS – research titles info

• Supervise 9 employees and maintain the daily workflow of the department
• Coordinate vacation schedule
• Assist customers, both internal and external, with filing ACH Disputes
• Research and respond to complicated dispute issues
• Follow up on closed disputes to ensure proper credit posted to the account
• Prepare daily and monthly reports for management
• Initiate customer service calls when necessary, regarding dispute matters

• Review branch Currency Transaction Report (CTR) and Monetary Instrument Log (MIL) for accuracy and proper documentation
• Assist branches with completing CTR / MIL forms
• Contact branch when forms are out of compliance
• Responsible for all branches across 6 states
• Anti-money laundering
• Accurately process deposit item holds according to paperwork
• KYC
• Research, Detect & Verify Fraud transactions
• AML
• SAR

• Provide back-up assistance when employees were out of office
• Research and correct large dollar teller outages

Responsible for clearing Recon outages timely

Data Analysis