Sansheena Ruth
Barnesville,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Applebee’s Grill & Bar
Danville, IL
04.2021 - 07.2024
- Demonstrated exceptional customer service skills in a fast-paced setting, while maintaining quick decision-making and effective communication.
- Maintained strict adherence to company cash handling policies while processing financial transactions.
- Provided courteous, quick, and efficient service to all guests.
Receptionist
Jackson Hewitt Tax Service
Danville, IL
12.2020 - 04.2024
- Efficiently managed clerical tasks such as phone communication, appointment coordination, message forwarding for preparers, client support delivery and office upkeep.
- Managed incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Manager
Famous Footwear
Vicksburg, MS
04.2019 - 10.2020
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Assistant Manager
Murphy Express
Vicksburg, MS
01.2015 - 05.2019
- Required to handle customer complaints, make employee schedules, complete product orders, organize merchandise stock, making bank runs, and holding zoom meetings over various topics.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
Phlebotomy Certificate -
Danville High School
01.2014
High School Diploma -
Danville Area Community College
01.2005
Skills
- Policy Implementation
- Performance Management
- Sales Techniques
- Performance Evaluations
- Schedule Preparation
- Staff Management
- Time Management
- Staff Training and Development
- Verbal and written communication
- Schedule Management
- Onboarding and Orientation
- Shift Scheduling
References
References available upon request.
Timeline
Server/Bartender
Applebee’s Grill & Bar
04.2021 - 07.2024
Receptionist
Jackson Hewitt Tax Service
12.2020 - 04.2024
Manager
Famous Footwear
04.2019 - 10.2020
Assistant Manager
Murphy Express
01.2015 - 05.2019
Phlebotomy Certificate -
Danville High School
High School Diploma -
Danville Area Community College
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