Santa Conde

To be able to utilize my skills as a Practice Site Administrator/Surgical Coordinator(Pre-Authorization Specialist) I have coordinated surgeries for an Otolaryngology company for over 12 years. I was responsible for keeping up to date with the latest coding and billing software. I am skilled in the medical software, EHR, NEXTGEN, MEDICS, CHART LOGIC and ZOCDOC. I managed a large team of employees. Overseeing the daily duties of the entire staff. I understand and implemented health care policies. I kept up with the new laws and policies and how to effectively adapt them to the facility that I was employed with. I had to problem solve issues and faced detail-oriented tasks and situations. I have strong and creative problems solving skills which help me succeed as healthcare service manager. I am also HIPAA COMPLIANT, BIOHAZARD COMPLAINT, and CUSTOMER SERVICE COMPLIANT. COMPUTER SKILLS I am experienced in Medical Terminology I am experienced in ICD-9, ICD-10 and CPT coding I am experienced in NexTGen, EMR/EHR and Phreesia I am experienced in Medics and Chart Logic I am experienced in Microsoft Word I am experienced in Medical Service Coding I am experienced in Practice Fusion I am detail-oriented with organizational skills especially when maintaining meticulous electronic records for scheduling and billing. I have stellar decision making, problem solving, and leadership skills. I am a skilled communicator with the interpersonal skills to effectively interact with doctors, staff, nurses, patients, insurance representatives and other healthcare facilities. I maintained strictest confidentiality and resolved any medical-administrative problems and kept lines of communication open with the staff to ensure high employee morale and a professional healthcare atmosphere. I scheduled surgeries with the hospitals and or ambulatory surgery centers. Responsible for providing accurate and complete data input for precertification/referral requests and for providing excellent customer service. I am great organizational skills and are more than able to to effectively communicate with patients/physicians and patients. I worked as an Liaison between hospitals/physicians/other medical offices. I have outstanding verbal and written communication skills. I have excellent phone etiquette and works well in a fast-paced dynamic atmosphere. I have a team-oriented mentality. I also experience in answering a high volume of phone calls. I have prepared documents, record retention, duplication. I have filed and scanned. I have experiencing in faxing, mail distribution and ordering supplies. I am very familiar with medical terminology and coding(cpt codes, ICD 9 AND 10 CODES). I have over 15 years in obtaining prior authorizations. I had to authorize surgeries, diagnostic testing, medications, referrals. I have the ability to multi-task and work independently while be detail oriented. I take messages and give them in a timely manner. I have many experience with the insurance companies obtaining authorizations and have the knowledge to interpret the doctor's notes. I am friendly, outgoing and have always maintained a good relationship with employees, customers, clients, patients, families and physicians. I was promoted to Surgical Coordinator from medical assistant. I have been with the company since 2003.