Santa Diaz
Bronxville,NY
Summary
Outgoing Office Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Detail-oriented professional specializing in office management and customer service. Committed to maintaining efficient workflows and improving client interactions while minimizing costs and maximizing resources.
Overview
52
52
years of professional experience
Work History
Office Manager
Metropolitan Center for Mental Health
New York, NY
08.2001 - 07.2025
- Oversaw daily office operations, ensuring efficient workflow and adherence to organizational policies.
- Coordinated scheduling for clinical staff, optimizing resource allocation and appointment management.
- Conducted regular audits of office supplies and equipment, ensuring availability while minimizing costs.
- Led initiatives to enhance patient experience through improved office environment and streamlined check-in processes.
Senior Claims Examiner
Blue Cross and Blue Shield
New York, NY
08.1973 - 10.1996
- Analyzed complex claims to ensure compliance with industry regulations and company policies.
- Reviewed and adjudicated high-value medical claims for accuracy and appropriateness of coverage.
- Mentored junior examiners on best practices in claims processing and dispute resolution strategies.
- Conducted audits on processed claims to identify discrepancies and recommend corrective actions.
- Developed training materials for new hires, fostering a culture of continuous improvement within the team.
Education
High School Diploma -
Benjamin Franklin High School
New York, NYSkills
- Customer service
- Office management
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Watching Movies and TV Shows
- Dancing
- Music
- Swimming
- I enjoy cooking for friends and family gatherings
Timeline
Office Manager
Metropolitan Center for Mental Health
08.2001 - 07.2025
Senior Claims Examiner
Blue Cross and Blue Shield
08.1973 - 10.1996
High School Diploma -
Benjamin Franklin High School