Santa Anna Villegas
Eau Claire,WI
Summary
10+ Years Customer Service Experience.
Production Associate Experience. Cable Building Experience.
Some soldering experience. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Perceptive Manufacturing professional with expertise in production roles. Well-trained in warehouse procedures, safety protocols and machine setup.
Willingness to take on added responsibilities to meet team goals.
Hardworking and reliable with excellent organizational skills and in-depth understanding of board assembly, soldering and hand tool operation. Work on printed circuit boards, modules and other components. Detail-oriented and highly efficient worker. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
20
20
years of professional experience
Work History
Server
MANNY'S COCINA
07.2019 - 08.2023
- Seated Customers at tables, Took Beverage & Food Orders, Placed Beverage & Food Orders, Delivered Beverage & Food Orders to Customers, Check tables and fill requests Customers may have, Print and hand order ticket to customer, Exchange money, Cash drawer out at the end of shift and fill out the necessary paperwork, Setup for the next shift, Clean tables, Roll cutlery, stock napkins, etc..
PRODUCTION ASSOCIATE
TTM TECHNOLOGIES
12.2016 - 06.2019
- Clean and lubricate equipment, Break up defective products for reprocessing, Count finished products to determine if product orders are complete, Examine products to verify conformance to quality standards, Help production workers by performing duties of lesser skill, such as supplying or holding materials or tools, or cleaning work areas and equipment, Load and unload items from machines, conveyors, and conveyances, Mark or tag identification on parts, Observe equipment operations so that malfunctions can be detected, and notify operators of any malfunctions, Operate machinery used in the production process, or assist machine operators, Read gauges or charts, and record data obtained, Record information, such as the number of products tested, meter readings, or dates and times of product production, Start machines or equipment to begin production processes, Wash work areas, machines, equipment, vehicles, or products, Supervise assemblers and train employees on job procedures, Shovel, sweep, or otherwise clean work areas, Complete production reports to communicate team production level to management, Determine work assignments and procedures, Maintain production equipment and machinery, Package finished products and prepare them for shipment, Perform quality checks on products and parts, Provide assistance in the production of wiring assemblies, Review work orders and blueprints to ensure work is performed according to specifications, Rotate through all the tasks required in a particular production process, Shovel, sweep, or otherwise clean work areas, Supervise assemblers and train employees on job procedures
PRODUCTION ASSOCIATE
Culimeta Saveguard
04.2014 - 04.2015
- Clean and lubricate equipment, Count finished products to determine if product orders are complete, Cut or break flashing from materials or products, Examine products to verify conformance to quality standards, Fold products and product parts during processing, Help production workers by performing duties of lesser skill, such as supplying or holding materials or tools, or cleaning work areas and equipment, Operate machinery used in the production process, or assist machine operators, Place products in equipment or on work surfaces for further processing, inspecting, or wrapping, Record information, such as the number of products tested, meter readings, or dates and times of product production, Thread ends of items such as thread, cloth, and lace through needles and rollers, and around takeup tubes
PRODUCTION ASSOCIATE
CRUST UNLIMITED
04.2013 - 01.2014
- Record information, such as the number of products tested, meter readings, or dates and times of product production, Complete production reports to communicate team production level to management, Maintain production equipment and machinery, Operate machinery and heavy equipment, such as forklifts, Determine work assignments and procedures, Package finished products and prepare them for shipment, Perform quality checks on products and parts, Rotate through all the tasks required in a particular production process, Shovel, sweep, or otherwise clean work areas, Supervise assemblers and train employees on job procedures
Customer Service
Dairy Queen
09.2012 - 03.2013
- Accept payment from customers, and make change as necessary, Arrange tables and decorations according to instructions, Clean and organize eating, service, and kitchen areas, Collect and return dirty dishes to the kitchen for washing, Communicate with customers regarding orders, comments, and complaints, Distribute food to servers, Cook or reheat food items such as french fries, Monitor and order supplies or food items and restock as necessary to maintain inventory, Notify kitchen personnel of shortages or special orders, Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers, Perform personnel activities such as supervising and training employees, Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines, Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures, Relay food orders to cooks, Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper, Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags, Serve customers in eating places that specialize in fast service and inexpensive carry-out food
Food Server
Ho-Chunk Casino
02.2008 - 09.2008
- Carry food, silverware, or linen on trays or use carts to carry trays, Clean or sterilize dishes, kitchen utensils, equipment, or facilities, Examine trays to ensure that they contain required items, Load trays with accessories such as eating utensils, napkins, or condiments, Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed, Monitor food preparation or serving techniques to ensure that proper procedures are followed, Place food servings on plates or trays according to orders or instructions, Prepare food items, such as sandwiches, salads, soups, or beverages, Record amounts and types of special food items served to customers, Remove trays and stack dishes for return to kitchen after meals are finished, Stock service stations with items such as ice, napkins, or straws, Take food orders and relay orders to the kitchen or serving counter, so they can be filled, Total checks, present them to customers, and accept payment for services
Crew Trainer
McDonald's
Osseo, Wisconsin
02.2003 - 08.2007
- Trained other employees in customer service, food safety, and performance requirements.
Education
High school diploma -
Augusta High School
Augusta, WI05.2005
Skills
- Strong Work Ethic
- Efficient multitasking
- Packaging and Labeling
- Product Assembly
- Product Inspection
- Machine Operation
- Materials Handling
- Assembly line experience
- Equipment Operation
- Tool operation
- Production Logging
- Safety Management
- Assembly and production
- Equipment monitoring
- Cross-training abilities
- Quality Inspection
- Hand tools
- Lockout and tagout procedures
- Machinery Operation
- Machine Setups
- Teamwork and Communication
- Attention to Detail
- Production Support
- Computer Skills
- Hand-Eye Coordination
- Quality Control
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- High Energy and Stamina
- Team Leadership
- Transactions and Cash Handling
Personal Information
Relocation: Anywhere
Timeline
Server
MANNY'S COCINA
07.2019 - 08.2023
PRODUCTION ASSOCIATE
TTM TECHNOLOGIES
12.2016 - 06.2019
PRODUCTION ASSOCIATE
Culimeta Saveguard
04.2014 - 04.2015
PRODUCTION ASSOCIATE
CRUST UNLIMITED
04.2013 - 01.2014
Customer Service
Dairy Queen
09.2012 - 03.2013
Food Server
Ho-Chunk Casino
02.2008 - 09.2008
Crew Trainer
McDonald's
02.2003 - 08.2007
High school diploma -
Augusta High School
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