Summary
Overview
Work History
Education
Skills
Timeline
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Santana DeLaRosa

Shafter,CALIFORNIA

Summary

Proven leader and efficient Amazon Associate at Amazon Fulfillment Center BFL2, I enhanced customer satisfaction and engagement through innovative strategies and effective communication. Expert in customer service and inventory management, I streamlined processes and boosted team productivity. Skilled in both computer applications and team cooperation, my approach significantly improved operational efficiency.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work History

Amazon Associate

Amazon Fulfillment Center BFL2
03.2023 - 06.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA
09.2021 - 05.2023

High School Diploma -

Shafter High School
Shafter, CA
06.2021

Skills

Customer Service

Time Management

Attention to Detail

Computer Skills

Customer interaction

Leadership Qualities

Order Fulfillment

Team Cooperation

Timeline

Amazon Associate

Amazon Fulfillment Center BFL2
03.2023 - 06.2024

California Polytechnic State University-San Luis Obispo
09.2021 - 05.2023

High School Diploma -

Shafter High School

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Santana DeLaRosa