Santana Jackett
Winter Haven,Florida
Summary
Proven track record in enhancing direct sales revenue by over 20% at Rainking Purification Systems through expert market analysis, strategic sales development, and effective team leadership. At Keller Williams, excelled in networking and property marketing, showcasing exceptional customer service and negotiation skills. Adept at leveraging social media for property advertising, ensuring maximum visibility and client satisfaction. Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with several years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams
12.2022 - Current
- Create and maintain relationships with clients, other real estate professionals, and industry contacts
- Maintain accurate and up-to-date knowledge of local real estate markets and trends
- Work with clients to determine their property needs and preferences
Retail Service Representative
SAS Retail Services
09.2022 - Current
- Resolve customer complaints and issues in a timely and professional manner.
- Follow communication procedures, guidelines, and policies.
- Engage with customers to offer additional services, warranties, or promotions.
Direct Sales Manager
Rainking Purification Systems
Winter Haven, Florida
07.2023 - 11.2024
- Developed and implemented successful strategies to increase direct sales revenue.
- Conducted market research and analysis to identify customer needs and preferences.
- Coached, mentored, and trained sales staff on product knowledge, selling techniques, and customer service.
- Developed promotional materials to support direct sales initiatives.
- Negotiated contracts with vendors to ensure competitive pricing for customers.
- Analyzed customer feedback data to improve the effectiveness of marketing campaigns.
- Identified potential new markets for direct sales products and services.
Guest Experience Host
Legoland
06.2021 - 08.2022
- Connect with guests by providing first impressions and meaningful last impressions
- Serving Food and beverages to guests around the park
- Ensured food quality and safety by adhering to health and safety standards
Customer Service Representative
Dunkin Donuts
04.2021 - 08.2022
- Provided exceptional customer service by greeting customers, taking orders, and processing transactions accurately and efficiently
- Handled customer inquiries and complaints, resolving issues to ensure customer satisfaction
Photographer
Cherry Hills Programs
11.2021 - 01.2022
- Dependable, enthusiastic, outgoing, and professional attitude
- Participate as a team member ensuring photo set operations run smoothly, effectively, and in accordance with all company policies and procedures
Customer Service Representative
Classic Home Decor
01.2016 - 08.2020
- Collaborated with other team members to ensure the smooth operation of the store
- Processed transactions quickly and accurately using the cash register system
- Provided excellent customer service by greeting customers, and addressing any concerns they had
Education
Associates of Arts Degree -
Polk State College
11.2024
Real Estate Certification -
Keller Williams Courses
11.2022
High School Diploma -
Lake Wales High School
Lake Wales05.2022
Skills
- Market analysis and research
- Sales and negotiation
- Customer service
- Real estate law and regulations
- Networking and prospecting
- Time management and organization
- Attention to detail and accuracy
- Property marketing and advertising
- Closing techniques and strategies
- Multitasking and prioritization
- Pricing negotiation
- Schedule coordination
- Real estate law
- Contract negotiation
- New market research
- Sales negotiation
- Sales development
- Property research
- Social media marketing
- Leasing and sales
- Marketing coordination
Certification
- Basic Life Support (CPR and AED) Certification
- EKG Technician Certification
- College Success Program
Accomplishments
- Outstanding Sales Manager Award in 2024
Timeline
Direct Sales Manager
Rainking Purification Systems
07.2023 - 11.2024
Realtor
Keller Williams
12.2022 - Current
Retail Service Representative
SAS Retail Services
09.2022 - Current
Photographer
Cherry Hills Programs
11.2021 - 01.2022
Guest Experience Host
Legoland
06.2021 - 08.2022
Customer Service Representative
Dunkin Donuts
04.2021 - 08.2022
Customer Service Representative
Classic Home Decor
01.2016 - 08.2020
Associates of Arts Degree -
Polk State College
Real Estate Certification -
Keller Williams Courses
High School Diploma -
Lake Wales High School
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