Santana Roby
Call Center Agent
Hodgenville,KY
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Representative
Arise Virtual Solutions Inc.
Hodgenville, KY
05.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Call Center Agent
Omni Interations
Hodgenville, KY
11.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
Associate of Arts - Not Sure Yet
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Interpretation and Translation Services
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Account Updating
- Information Updates
- Inbound Customer Calls
- Providing Feedback
- Problem-Solving Skills
- Payment Processing
- Customer Communication
- Call Select Communication Systems
Certification
Inuit QuickBooks
Homedepot.com Agent certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Call Center Representative
Arise Virtual Solutions Inc.
05.2022 - Current
Call Center Agent
Omni Interations
11.2021 - Current
Associate of Arts - Not Sure Yet
Elizabethtown Community And Technical College
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