Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santasha Baptist

Crawford,MS

Summary

Proven track record in enhancing customer loyalty and streamlining manufacturing processes, notably at Peco Foods. Skilled in problem-solving and active listening, I've successfully implemented innovative solutions and improved efficiency. My approach has consistently resulted in heightened customer satisfaction and operational excellence, embodying a results-oriented mindset without explicitly stating it.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Helix
06.2022 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Package Handler

Sqwincher
05.2021 - 06.2022
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Followed safety regulations to maintain safe work environment.

Manufacturing

Peco Foods
06.2019 - 10.2021
  • Developed innovative robotic solutions, addressing complex manufacturing challenges.
  • Improved assembly line efficiency by implementing lean manufacturing techniques and reducing downtime.
  • Streamlined QA processes for increased efficiency and reduced errors in manufacturing.
  • Developed custom tooling solutions to meet unique manufacturing challenges and requirements.
  • Improved production efficiency by optimizing manufacturing workflows and processes.
  • Operated computer-aided manufacturing system to design and produce quality products.
  • Managed PCB design, analog electronics, digital electronics, RF, and electronics manufacturing.

Manager

McDonald’s
05.2015 - 10.2019
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

West Point High
West Point, MS
05.2011

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Service

Timeline

Customer Service Representative

Helix
06.2022 - 07.2024

Package Handler

Sqwincher
05.2021 - 06.2022

Manufacturing

Peco Foods
06.2019 - 10.2021

Manager

McDonald’s
05.2015 - 10.2019

West Point High
Santasha Baptist