Santasia Miller
Milwaukee
Summary
Dedicated experienced patient representative/Health coordinator with over 5 years of comprehensive experience. Expert in providing exceptional customer service to patients, visitors, and health care professionals. I am highly adaptable, a quick learner who strives for perfection in all of my work no matter how big or small the task. Very strong team player with excellent communication skills, high quality work, and driven all for making any organization n even better place.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Children's Hospital of Wisconsin - Milwaukee Campus
04.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
Surgical Transporter
Froedtert Hospital
05.2021 - 03.2023
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Warmly greeted patients and made them feel welcome.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Patient Service Representative
Northwestern Medicine® Chicago Proton Center
07.2019 - 08.2020
- Greeting every patient making them feel welcomed
- Maintain a positive enviroment
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
Cashier
Walmart
01.2013 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Diagnostic Medical Sonography
Milwaukee Area Technical College
Milwaukee, WI05-2027
High School Diploma -
New School For Community Service
Milwaukee, WI06-2016
Skills
- Healthcare documentation
- Interpersonal communication
- Customer service
- Critical thinking
- Professionalism and ethics
- Workflow coordination
- Patient registration
- Medical terminology
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Dependable and responsible
Certification
- CPR/AED Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- National Career Readiness Certificate(NCRC)-ACT, demonstrating foundational work skills valuable across healthcare environments.
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
NSLA honor society
NSLA Founders Honor Society
Languages
English
Full Professional
Timeline
Health Unit Coordinator
Children's Hospital of Wisconsin - Milwaukee Campus
04.2023 - Current
Surgical Transporter
Froedtert Hospital
05.2021 - 03.2023
Patient Service Representative
Northwestern Medicine® Chicago Proton Center
07.2019 - 08.2020
Cashier
Walmart
01.2013 - 06.2017
Associate of Science - Diagnostic Medical Sonography
Milwaukee Area Technical College
High School Diploma -
New School For Community Service
Similar Profiles
Valentina SesiniValentina Sesini
CNA, Clinical Resource Unit at Children's Hospital of Wisconsin - Milwaukee CampusCNA, Clinical Resource Unit at Children's Hospital of Wisconsin - Milwaukee Campus
Dakotah JacobsDakotah Jacobs
Respiratory Care Intern at Children's Hospital of Wisconsin - Milwaukee CampusRespiratory Care Intern at Children's Hospital of Wisconsin - Milwaukee Campus
Lisa LinskensLisa Linskens
Registered Nurse at Ascension SE Wisconsin Hospital-Franklin CampusRegistered Nurse at Ascension SE Wisconsin Hospital-Franklin Campus