Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Santasia Wilbarger

Conway,AR

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Water Corporation
Little Rock, Arkansas
06.2025 - Current
  • Resolved customer inquiries about water services and billing issues, enhancing customer satisfaction.
  • Processed service requests within customer management systems, ensuring timely resolution.
  • Educated customers on water conservation practices and programs available.
  • Maintained accurate records of service requests and customer information to support efficient service delivery.

Stocker

Walmart
Conway, AR
02.2024 - 06.2025
  • Stocked shelves with merchandise according to store layout guidelines, enhancing product visibility.
  • Organized backroom inventory for efficient product retrieval, streamlining operations.
  • Assisted customers in locating products and answering inquiries, improving customer satisfaction.
  • Maintained cleanliness in aisles and storage areas to promote safety.
  • Operated equipment, such as pallet jacks, for inventory movement.

Crew Leader

Sonic Corp
Conway, AR
09.2022 - 06.2023
  • Supervised team members during busy shifts, enhancing operational efficiency.
  • Trained new crew members on service standards and job responsibilities.
  • Assisted in inventory management and restocked supplies to maintain service readiness.
  • Maintained cleanliness and organization of workstations and dining areas.

Education

Southwest High School
Little Rock , AR

Skills

  • customer service
  • service request processing
  • billing inquiry resolution
  • customer education
  • sales support
  • problem solving
  • adaptability
  • Multi-line phone handling
  • Adaptability and flexibility

Languages

Spanish
Limited

Certification

  • Stop the bleed certificate
  • CPR certificate

Timeline

Customer Service Representative

Water Corporation
06.2025 - Current

Stocker

Walmart
02.2024 - 06.2025

Crew Leader

Sonic Corp
09.2022 - 06.2023

Southwest High School
Santasia Wilbarger