Chinta Santhoshi Kumari
Grand Rapids,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
KK enterprises private limited
Hyderabad , Telangana
02.2022 - 11.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Student Volunteer
CREDAI-AndhraPradesh
Visakhapatnam , Andhra Pradesh
05.2019 - 07.2021
- Conducted research related to college programs and initiatives.
- Greeted visitors, answered phones, and responded to inquiries in a professional manner.
- Created social media content to engage with current and prospective students.
- Monitored the completion of assignments by student volunteers.
- Attended staff meetings to discuss new initiatives or changes within the program.
Education
BBA - Business Administration And Management
Sun International Institute of Technology And Mana
Visakhapatnam , Andhra Pradesh 05-2022
Master of Science - Business Analytics
Lewis University
Romeoville, ILSkills
- Account Management
- Talent Development
- Regulatory Compliance
- Service Delivery Optimization
- Staffing coordination
- Schedule Coordination
- Workflow Management
- Technical Support
- Call Monitoring
- Complaint resolution
- Sales Promotion
- Focused on customer satisfaction
- Product Knowledge
- Positive and Constructive Feedback
- Microsoft Outlook, Word, and Excel
- MS Office expert
- Staff education and training
- Shipping, receiving, and warehousing
- Sales proficiency
- Excellent time management skills
- Superior computer skills
Timeline
Customer Service Manager
KK enterprises private limited
02.2022 - 11.2023
Student Volunteer
CREDAI-AndhraPradesh
05.2019 - 07.2021
BBA - Business Administration And Management
Sun International Institute of Technology And Mana
Master of Science - Business Analytics
Lewis University