Santiago A Correa
Blue Door Farm Stand
Chicago,IL
1
Certification
15
years of professional experience
In my jobs as a bartender and server, i have developed a great sense of problem solving and efficiency, as well as expanded my knowledge of the food and alcoholic beverage industry.
Also, worked in more than a hundred events (weddings, showers, graduations, family and corporate celebrations, etc) as a bartender and planner.
That experience has enhanced my bartending expertise and developed my customer service and interpersonal communication skills.
I possess strong problem-solving skills, work effectively in fast-paced environments, and consistently complete tasks in a timely manner.
Work History
Bartender
5 Years 1 Month- Crafted and served cocktails, ensuring adherence to recipes and presentation standards.
- Trained new staff on bartending techniques, customer service protocols, and safety procedures.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Resolved customer complaints swiftly, enhancing overall satisfaction and repeat business.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender/Server
2 Years 11 Months- Mix and serve cocktails, ensuring quality and presentation meet customer expectations.
- Engage with customers to provide exceptional service and enhance their experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor of Science - Communications And Journalism
MBA - Marketing And Social Media
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Outgoing personality
Customer service expertise
Hospitality service expertise
Events organization skills and setup
Certification
- Illinois Basset Alcohol Seller Server Certification
- Food Handler Training Course
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Blue Door Farm Stand
05.2021 - CurrentRead More
Bartender/Server
Quinto Bar
01.2011 - 12.2013Read More
INSA Business, Marketing And Communication School
MBA from Marketing And Social Media
Read More
Universidad De La Sabana
Bachelor of Science from Communications And Journalism
Read More