Santiago Avila
Customer Service Represenative
Los Angeles,CA
Summary
Customer Service Professional fluent in both English and Spanish, dedicated to delivering exceptional support and enhacing customer
satisfaction. Independent and highly motivated, I excel in applying customer service best practices to effectively address and resolve
inquiries. My strong problem-solving skills and commitment to building professional relationships enable me to contribute positively to
business outcomes. With expertise in managing user support inquiries and handling billing issues, committed to providing outstanding
service to both existing and new customers.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
IKEA
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Bell Canada
08.2021 - 08.2022
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate in Arts-Transfer and Science transfer - Business Administration and Economics
Skills
Customer Service
Certification
Access 2019 Essential Training
Languages
English
Spanish
Timeline
Customer Service Representative - IKEA
09.2022 - Current
Customer Service Representative - Bell Canada
08.2021 - 08.2022
Pasadena City College - Associate in Arts-Transfer and Science transfer, Business Administration and Economics
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