Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Santiago Bermudez

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Publix
07.2022 - 07.2023
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.

Produce Clerk

Publix
07.2023 - 12.2023
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.

Deli Clerk

Publix
12.2023 - Current
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

High School Diploma -

Lake Nona High School
Orlando, FL
05.2023

Skills

  • Product Merchandising
  • Ordering Procedures
  • Product Rotation
  • Hospitality service expertise
  • Honesty and Integrity
  • Interactive communication skills
  • Strong Work Ethic
  • Customer Relations
  • Customer Complaint Resolution
  • Excellent Communication
  • Cash Register Operation
  • Performance Improvement

Languages

English
Full Professional
Spanish
Native or Bilingual
American Sign Language
Limited Working

Timeline

Deli Clerk

Publix
12.2023 - Current

Produce Clerk

Publix
07.2023 - 12.2023

Customer Service Cashier

Publix
07.2022 - 07.2023

High School Diploma -

Lake Nona High School

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Santiago Bermudez