Professional Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline

SANTIAGO CHAVEZ MENDOZA

OZ KOREAN BBQ
West Sacramento,CA
2
Languages
8
Years of experience

Experienced and dependable service professional who thrives in fast-paced, high-volume restaurants, keeping the floor running smoothly while delivering an exceptional guest experience. Server who helps supports the team, and trains new servers in high-volume restaurant. Supports the Lead Server function by keeping table turns moving, helping guest ordering, and stepping in to help with more demanding sections during busy shifts and also strong command of menu knowledge.

Work History

Senior Server

1 Year 11 Months
OZ KOREAN BBQ | 10.2024 - Current
  • Trained new servers on restaurant operations, customer service standards, and AYCE procedures.
  • Managed fast-paced sections with up to 15 tables during peak hours.
  • Quick table turnover while maintaining high guest satisfaction.
  • Strong knowledge of menu offerings, grilling guidance, and guest interaction.

Server

1 Year 7 Months
TREEHOUSE CAFÉ | 03.2023 - 10.2024
  • Took customer food and drink orders using POS.
  • Crafted house-made beverage recipes and custom orders.
  • Knowledgeable of food and beverage offerings, including beer and wine.
  • Coordinated table section management to keep service moving smoothly during busy meal periods.

Server

2 Years 5 Months
HISO | 12.2021 - 05.2024
  • Processed to-go and delivery orders efficiently, using cash register operation to keep transactions moving smoothly.
  • Maintained clean dining and back-of-house areas through bussing, cleaning, and consistent food safety compliance.
  • Supported table section management and shift handoff coordination to keep service organized across changing rushes.

Certified Trainer/Server

2 Years 10 Months
BOILING CRAB | 01.2019 - 11.2021
  • Trained new wait staff on restaurant policies and procedures.
  • Guided junior staff to increase customer satisfaction and efficiency.
  • Provided fast, friendly service in high volume restaurant movement
  • managed multiple tables while maintaining accuracy and excellent guest service.

Education

CALIFORNIA STATE UNIVERSITY, SACRAMENTO (SAC STATE) | 09.2026
Currently pursuing a bachelor's degree following graduation from Sacramento City College.

AA/AS Degree for Transfer completed - RTVF, Business Marketing

SACRAMENTO CITY COLLEGE | 01.2025
Graduated: Spring 2025

Skills

Guest service recovery
Banquet service coordination
Table section management
Food safety compliance
Cash register operation
Training facilitation
Shift handoff coordination
Restaurant policy instruction
Performance feedback

LANGUAGES

English: Native
Spanish: Fluent

Timeline

Senior Server

OZ KOREAN BBQ
10.2024 - CurrentRead More

Server

TREEHOUSE CAFÉ
03.2023 - 10.2024Read More

Server

HISO
12.2021 - 05.2024Read More

Certified Trainer/Server

BOILING CRAB
01.2019 - 11.2021Read More

SACRAMENTO CITY COLLEGE

AA/AS Degree for Transfer completed from RTVF, Business Marketing
Read More

CALIFORNIA STATE UNIVERSITY, SACRAMENTO (SAC STATE)

Read More
SANTIAGO CHAVEZ MENDOZA