Santiago Contreras-Nava
Bridgeport,CT
Summary
Skilled IT Technician with a strong foundation in technical support, network troubleshooting, and remote assistance. Committed to delivering reliable help desk services and enhancing user experience through effective problem-solving and communication. Also developed leadership, strategic planning, and collaboration skills in competitive sports environment. Seeking to transition into new field where these skills can be applied to achieve team goals and drive success. Committed to maintaining high level of performance and contributing to positive and productive work environment.
Personable, reliable, and service-oriented individual with passion for community support and helping others. Possesses understanding of food distribution processes and strong organizational skills. Dedicated to making positive impact by ensuring food security for those in need.
Overview
2
2
years of professional experience
Work History
IT Technician
Fairfield University
Fairfield, CT
09.2025 - Current
- Installed and configured hardware components for student and staff workstations.
- Provided technical support for software applications, resolving issues efficiently.
- Assisted in network troubleshooting, ensuring connectivity for campus-wide systems.
- Trained new users on operating systems and essential software applications.
- Monitored help desk tickets, prioritizing urgent requests for prompt resolution.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Food Pantry Volunteer
Volunteering
Bridgeport, CT
01.2024 - 06.2025
- Assisted in inventory management and organization of food supplies.
- Provided support during food distribution events, ensuring smooth operations.
- Educated clients on available resources and services offered by pantry.
- Collaborated with team members to improve service delivery processes.
Education
High School Diploma -
Bridgeport Central High School
Bridgeport, CTSkills
- Desktop technical support
- Hardware installation
- Technical support
- Remote support
- Network troubleshooting
- Application installations
- Helpdesk services
- Problem-solving
- Agility and speed
- Physical fitness
- Team communication
- Sportsmanship
- Emotional control
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
IT Technician
Fairfield University
09.2025 - Current
Food Pantry Volunteer
Volunteering
01.2024 - 06.2025
High School Diploma -
Bridgeport Central High School