Santiago Henao

• Collected blood samples following established techniques and safety protocols.
• Maintained accurate patient records and sample tracking systems.
• Educated patients on blood draw procedures and safety measures.
• Greeted visitors and directed them to appropriate facility areas.
• Managed multi-line phone system, efficiently handling incoming calls.
• Scheduled appointments and coordinated staff meetings effectively.
• Conducted routine laboratory tests with a focus on precise record-keeping.
• Processed medical billing and verified insurance information accurately.

Drove e-commerce growth by coordinating TikTok Shop affiliate operations and creator partnerships.
Oversaw agency management, facilitating campaign coordination and maintaining creator communications.
Implemented content strategy and monitored performance across TikTok platforms for optimization.
Served as Personal Assistant, managing schedules and supporting daily operational tasks.

• Delivered exceptional customer service in high-end dining environment.
• Collaborated with kitchen staff to ensure timely food delivery.
• Resolved customer inquiries and issues efficiently and professionally.
• Maintained cleanliness and organization of dining areas throughout shifts.
• Served high volume of daily customers with attention to detail.