Santiago Lucero
CHULA VISTA,CA
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in any work environment (academia, retail, service).
Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Produce Stock Clerk
Sprouts Farmers Market Inc.
07.2022 - Current
- Streamlined restocking process by organizing backroom storage for quick access during peak hours.
- Supported company initiatives for sustainability by properly separating recyclable materials from general waste during daily duties.
- Increased sales through attractive displays, showcasing fresh fruits and vegetables prominently for easy access.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained proper inventory levels by accurately counting stock during weekly audits.
- Monitored customers for signs of security concerns and escalated issues to management.
- Educated customers about produce selection, storage, and preparation tips, enhancing their overall shopping experience.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Barista Shift Lead
Dunkin' Donuts
01.2021 - 05.2022
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Education
Bachelor of Arts - Psychology, Behavioral Neuroscience
University of California - San Diego
La Jolla, CA08.2023
Associate of Arts - Psychology
Southwestern College
Chula Vista, CA05.2021
High School Diploma -
Imperial High School
Imperial, CA06.2018
Skills
- Data Gathering
- Emotional awareness
- DSM-IV classification
- Psychopharmacology knowledge
- Behavior Observation
- Intake Assessment
- Behavior Analysis
- Engaging with Diverse Customers
- Punctuality
- Fluent in oral and written form of Spanish and English
- Team Cooperation
- Heavy Lifting
- Excellent Written and oral communication skills
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Task Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Produce Stock Clerk
Sprouts Farmers Market Inc.
07.2022 - Current
Barista Shift Lead
Dunkin' Donuts
01.2021 - 05.2022
Bachelor of Arts - Psychology, Behavioral Neuroscience
University of California - San Diego
Associate of Arts - Psychology
Southwestern College
High School Diploma -
Imperial High School
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