Santiago Martinez
Kansas City
Summary
HVAC and Refrigeration Technician skilled at communicating with vendors, team members and customers. Excellent organization skills to manage multiple time-sensitive work orders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician
Easy Ice
10.2023 - Current
- Respond to service calls, ensuring minimal downtown for restaurants, hospitals, and commercial clients.
- Diagnose and repair commercial ice machines, including issues with compressors, water lines, condensers, and electrical components.
- Perform preventative maintenance such as descaling, cleaning water systems, sanitizing, and replacing filters to ensure peak performance and compliance with health standards.
- Troubleshoot mechanical, electrical, and refrigeration problems using gauges, meters, and diagnostic tools.
- Document service performed, parts used, and recommendations for future maintenance.
General Manager
IHOP 5330
08.2020 - 10.2023
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facilities.
- Maintain food and equipment inventories, and keep inventory records.
- Schedule and receive food and beverage deliveries, checking contents to verify product quality and quantity.
- Schedule staff hours and assign duties.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Monitor budgets and payroll records.
- Count money and make bank deposits.
Assistant Manager
IHOP 3377
01.2020 - 08.2020
- Kept records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Performed some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Established standards for personnel performance and customer service.
- Counted money and made bank deposits.
Server and Cook
IHOP 5305
01.2015 - 08.2020
- Assisted host or hostess by answering phones to take to-go orders, and by greeting, seating, and thanking guests.
- Took food and beverage orders from patrons.
- Collected payments from customers.
- Filled condiment containers.
- Substituted for or assist other cooks during emergencies or rush periods.
- Monitored food temperatures to maintain food safety.
Education
HVAC - Heating and cooling
Kansas City Kansas Community’s College
Kansas City, KS12-2023
GED -
Kansas City Kansas Community College
Kansas City, KS06-2018
Skills
- Safety compliance
- Effective communication
- Fluent in two languages
- Operational leadership
- Ductwork
- Power tool proficiency
- HVAC systems management
- Refrigeration systems
Certification
- EPA Universal, Present
- OSHA 30, Present
Languages
Spanish
English
Timeline
Service Technician
Easy Ice
10.2023 - Current
General Manager
IHOP 5330
08.2020 - 10.2023
Assistant Manager
IHOP 3377
01.2020 - 08.2020
Server and Cook
IHOP 5305
01.2015 - 08.2020
HVAC - Heating and cooling
Kansas City Kansas Community’s College
GED -
Kansas City Kansas Community College