Santiago Montoya Ortega
Coon Rapids,MN
Summary
Bilingual and driven sales professional with experience in fast-paced, commission-based environments. Proven ability to connect with customers, explain complex processes, and close deals effectively. Skilled in customer service, negotiation, and relationship management. Fluent in Spanish and English. Eager to transition into automotive sales to provide top-tier service and exceed sales targets at a customer-focused dealership.
Overview
4
4
years of professional experience
Work History
Roofing Sales Representative
Results Contracting
04.2025 - Current
- Conducted door-to-door outreach to homeowners for storm damage assessments and roof repair services.
- Managed the full sales process: inspections, estimates, insurance claims, and closing contracts.
- Provided bilingual support, helping Spanish-speaking clients understand and navigate the process.
- Maintained high client satisfaction through responsive communication and follow-through.
Service Runner
Coon Rapids Chrysler
08.2023 - 01.2025
- Assisted service department by transporting customer vehicles safely and efficiently.
- Greeted customers, ensured smooth vehicle check-in/check-out, and supported service advisors.
- Provided bilingual communication for Spanish-speaking clients, improving customer satisfaction.
- Gained firsthand dealership experience and exposure to automotive sales and service operations.
Clamp Truck Driver (Certified)
WestRock
07.2022 - 07.2023
- Operated clamp trucks and forklifts safely and efficiently in a high-volume production environment.
- Managed loading, unloading, and transporting large paper rolls and packaging materials.
- Maintained accuracy in inventory tracking and ensured timely delivery to production lines.
- Collaborated with team members to meet strict deadlines and production goals.
Front Desk Representative
Hand & Stone Spa
11.2021 - 06.2022
- Welcomed clients, scheduled appointments, and processed memberships and payments.
- Promoted spa services and upsold packages, contributing to revenue growth.
- Handled customer concerns with professionalism, ensuring a positive guest experience.
- Maintained organized front desk operations in a fast-paced environment.
Education
High School Diploma -
Armstrong High School
Plymouth, MN01.2022
Skills
- Bilingual: Spanish (Native), English (Fluent)
- Sales and Lead Generation
- Customer Relationship Building
- Door-to-Door Sales
- Insurance Claim Guidance
- Communication & Negotiation
- Time Management
- Conflict Resolution
Languages
Spanish – Native
English – Fluent
Timeline
Roofing Sales Representative
Results Contracting
04.2025 - Current
Service Runner
Coon Rapids Chrysler
08.2023 - 01.2025
Clamp Truck Driver (Certified)
WestRock
07.2022 - 07.2023
Front Desk Representative
Hand & Stone Spa
11.2021 - 06.2022
High School Diploma -
Armstrong High School
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