Flor Moncada
Woodside
Summary
Dynamic Receptionist Manager at QQ Nail Salon with a proven track record in client satisfaction and retention. Expert in nail care techniques and effective communication, I streamlined appointment scheduling and enhanced customer experiences, resulting in increased client loyalty. Adept at multitasking and team collaboration, I consistently delivered high-quality salon services.
Overview
7
7
years of professional experience
Work History
Receptionist Manager
QQ Nail Salon
New York
03.2024 - Current
- Managed front desk operations and ensured smooth client check-in processes.
- Scheduled appointments and coordinated services for optimal client experience.
- Implemented efficient booking systems to streamline appointment scheduling.
- Answered phone calls promptly while routing them appropriately within the organization's structure.
- Organized and maintained documents, files and records.
Nail Technician
QQ Nails salon
New york
05.2019 - 02.2024
- Handled all aspects of customer service, including greeting customers, answering questions, and providing advice on product selection.
- Maintained a clean and hygienic work environment by adhering to safety protocols.
- Utilized excellent communication skills to explain procedures and answer questions from customers.
Education
Associate in Science (A.S.) - Criminal Justice Candidate
LaGuardia Community College
Long Island city, NY07.2026
Skills
- Client satisfaction and retention
- Salon services expertise
- Nail stamping techniques
- Cuticle hydration methods
- Verbal and written communication
- Workspace organization
- Multitasking skills
- Adaptability and problem-solving
- Time management
- Team collaboration
- Training and coaching
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Receptionist Manager
QQ Nail Salon
03.2024 - Current
Nail Technician
QQ Nails salon
05.2019 - 02.2024
Associate in Science (A.S.) - Criminal Justice Candidate
LaGuardia Community College