Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santiago Romero

Murfreesboro,TN

Summary

Experienced in customer service with a strong focus on relationship building and issue resolution. Proficient in installing A/C units and skilled in using Salesforce and Oracle operating systems. Demonstrated ability to ensure customer needs are met promptly and effectively. Committed to providing reliable support and maintaining high customer satisfaction levels.

Overview

6
6
years of professional experience

Work History

Customer Associate

Trane Technologies
08.2021 - Current
  • Executed sales and customer service through counter interactions, phone calls, and emails.
  • Delivered pricing, availability, quoting, technical specifications, parts identification, and resolutions to customers.
  • Processed customer orders from initiation to completion with accuracy.
  • Managed customer expectations by effectively communicating commitments and order status updates.
  • Organized merchandise displays to enhance sales visibility.
  • Monitored dashboard metrics to ensure optimal performance.

Service Tech/Installer

Brentwood Comfort Controls
08.2019 - 08.2021
  • Repairing and replacing unit parts, such as blower motors, circuit boards, condenser fan motors, and compressors.
  • Installing packaged and split units, and assisting in installing wine units.
  • Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.

Technician

C&M Heating and Cooling
01.2019 - 08.2019
  • Served as a technician in new construction, performing rough-ins, installing gas lines, split systems, and vents.

Education

High School -

Penn Foster Diploma
Scranton, PA
01.2015

College -

Tennessee College of Applied Technology
Pulaski, TN

Skills

  • Bilingual (Spanish)
  • Conflict resolution
  • Teamwork
  • Time management
  • Adaptability
  • Communication
  • Accountability
  • Positive attitude
  • EPA-certified universal
  • OSHA 10-hour certified

Timeline

Customer Associate

Trane Technologies
08.2021 - Current

Service Tech/Installer

Brentwood Comfort Controls
08.2019 - 08.2021

Technician

C&M Heating and Cooling
01.2019 - 08.2019

High School -

Penn Foster Diploma

College -

Tennessee College of Applied Technology

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