Ambar Montes Duarte
Palm Springs,CA
Summary
Ambitious, career-focused job seeker excited to take on new challenges. With years of customer service, caregiving and sales experience as well as a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills while also being a team player that can motivate and support others.
Overview
16
16
years of professional experience
Work History
Customer Solutions Associate
Pacific Life
Newport Beach, California
03.2024 - Current
- Resolved customer inquiries through multiple communication channels.
- Partnered with team members to develop customer service strategies that increased client satisfaction.
- Guided clients in understanding insurance products and services to improve their decision-making.
- Educated clients on policy changes and updates effectively.
- Liaised with internal departments to resolve complex customer issues promptly, enhancing overall service quality.
- Trained new associates on customer service protocols and tools.
- Worked closely with other departments to resolve customer concerns quickly and efficiently.
- Researched technical solutions to address customer needs.
Dispatcher/Customer Service
Plaza Towing
Indio, CA
03.2017 - 03.2024
- Handled incoming calls for towing services, police impounds, and accidents, ensuring timely response to customer needs
- Take incoming calls for towing service, police impounds, and accidents
- Take incoming calls for impound release questions that relate specifically to the laws relating to towing and impoundment
- Perform releases and cashier duties for impounded vehicles with potentially dishonest, demanding, and challenging customers
- Process impoundment paperwork and maintain compliance with all requirements for the laws of towing and impoundment
- Performed various administrative and clerical tasks including filing and data entry.
- Administrative and clerical duties
- Abandoned vehicle auction management
- Managed cash handling and deposit processes to ensure accuracy and accountability.
Dispatcher/Customer Service
Extreme Towing
Palm Desert, CA
10.2015 - 03.2017
- Handled incoming calls for towing service, police impounds, and accidents, ensuring efficient service delivery
- Take incoming calls for impound release questions that relate specifically to the laws relating to towing and impoundment
- Perform releases and cashier duties for impounded vehicles with potentially dishonest, demanding, and challenging customers
- Executed releases and cashier duties for impounded vehicles, effectively managing interactions with demanding and challenging customers
- Process impoundment paperwork and maintain compliance with all requirements for the laws of towing and impoundment
- Performed various administrative tasks, including filing and data entry, to support office operations.
- Abandoned vehicle auction management
- Managed billing and collection processes for towing services, ensuring accuracy and compliance
- Cash and deposit management.
Secretary/Receptionist
CJ Pools
Coachella, CA
04.2013 - 10.2015
- Managed office scheduling and event calendars to ensure timely appointments and efficient use of space
- Composed, typed, distributed daily reports and routine correspondences
- Coordinated flow of internal and external information to enhance communication and streamline operations
- Ensured optimal functionality of office equipment and efficient use of office space.
- Established the administrative work procedures for tracking staff's daily tasks
Emeritus Senior
Memory Care Caregiver, Assisted Living
Palm Springs, CA
07.2010 - 10.2015
- Assisted with personal care: provided bathing, grooming, dressing, toileting, and exercise support to enhance daily living quality
- Health monitoring: following a care plan and noticing any changes in the individual’s health, recording and reporting any differences
- General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine
- Personal supervision: providing constant companionship and general supervision
- Emotional support: being a stable companion and supporter in all matters personal, health-related and emotional
- Transportation: driving to and from activities, running errands, and help getting in and out of wheelchair-accessible vehicle
- Emotional support: being a stable companion and supporter in all matters personal, health-related and emotional
- Care for the elderly: orienting or grounding someone with Alzheimer’s disease or dementia, relaying information from a doctor to family members
- Home organization: help with organizing, packing or cleaning for a trip, or general house care and cleaning
- Health monitoring: following a care plan and noticing any changes in the individual’s health, recording and reporting any differences
Wedding Consultant
David's Bridal
Palm Desert, CA
06.2011 - 04.2013
- Sell the gown, headpiece, foundations, shoes, jewelry, etc.; outfit and accessorize the bridal party
- Sold gowns, headpieces, foundations, shoes, jewelry; outfitted and accessorized bridal parties to enhance overall wedding experience
- Educated customers on David’s Differences, highlighting unique attributes that differentiate David’s Bridal in the market
- Maximized sales and customer satisfaction through exceptional service during every customer visit
- Maintain hourly sales productivity standards
- Prepare for all upcoming appointments by printing the customer’s profile and favorites
- Know merchandise and build on product knowledge on an ongoing basis
- Follow up and communicate with customers
Education
High School Diploma -
Indio High School
Indio, CASkills
- Customer Service
- Customer Engagement
- Customer Relations
- Client Communication
- CSR, Call Center
- Dispatch Coordination
- (10 years) Microsoft Office
- Bilingual (Spanish)
- Problem-solving
- Critical Thinker
- Conflict resolution
- Communication skills
- Empathetic
Languages
Timeline
Customer Solutions Associate
Pacific Life
03.2024 - Current
Dispatcher/Customer Service
Plaza Towing
03.2017 - 03.2024
Dispatcher/Customer Service
Extreme Towing
10.2015 - 03.2017
Secretary/Receptionist
CJ Pools
04.2013 - 10.2015
Wedding Consultant
David's Bridal
06.2011 - 04.2013
Emeritus Senior
Memory Care Caregiver, Assisted Living
07.2010 - 10.2015
High School Diploma -
Indio High School