Santiago Uribe Giraldo
Miami,FL
Summary
Dynamic bartender and sommelier with a proven track record at Andres Carne de Res, excelling in customer service and creative mixology. Expert in crafting classic cocktails and upselling menu items, enhancing customer satisfaction and loyalty. Highly reliable team player, adept at multitasking in fast-paced environments while maintaining a professional appearance.
Overview
4
4
years of professional experience
Work History
Bartender, Server, Somelier
Mixology, La Ruana de Juana, Juan Bala, Chupitos, Andres Carne de Res
01.2015 - 02.2019
- Prepared and served a variety of beverages to customers, ensuring quality and presentation.
- Maintained cleanliness of bar area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies and restocking as needed.
- Engaged with customers to provide exceptional service and enhance their experience.
- Learned cocktail recipes and drink preparation techniques from experienced bartenders.
- Collaborated with team members to ensure efficient bar operations during busy shifts.
- Handled cash transactions accurately while maintaining a balanced register at end of shifts.
- Adapted quickly to changing customer demands and preferences in a fast-paced environment.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Course - Professional Bartender
Cocktails&Co
Medellin Colombia03.2015
High School Diploma - Academic Diploma
Remington Medellin Colombia
Medellin Colombia11.2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Professional appearance
- Drink preparation techniques
- Salesmanship
- Classic cocktails
- Creative mixology
- Garnishing drinks
- Fluency in language
- Conversant in language
- Beer and wine recommendations
- Wine and liquor expertise
- Cocktail list development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender, Server, Somelier
Mixology, La Ruana de Juana, Juan Bala, Chupitos, Andres Carne de Res
01.2015 - 02.2019
Course - Professional Bartender
Cocktails&Co
High School Diploma - Academic Diploma
Remington Medellin Colombia