Administrator with 10 years of experience leading operations, strategy, and organizational transformation in administrative and financial services. Academic research experience in the aeronautical field, process analysis and optimization, regulatory compliance, and business development. Recognized for results-oriented leadership, management of multidisciplinary teams, and the ability to align corporate objectives with high standards of efficiency and quality.
• Supervised and communicated performance expectations and responsibilities.
• Assisted in selection, hiring, promotion, and staff development.
• Implemented action plans to improve operational results and efficiency.
• Managed food costs and optimized kitchen processes.
• Led staff training sessions on preparation techniques and quality standards.
• Delivered high-quality customer service and prepared orders.
• Organized and maintained inventory accuracy.
• Adhered to hygiene and quality standards.
• Managed financial transactions, daily balances, and electronic payments.
• Oversaw inventory and supply distribution.
• Generated indicators to support strategic decision-making.
• Provided comprehensive support to commercial and administrative operations, ensuring customer satisfaction.
• Provided customer service, managed payments, and inventory control.
• Managed ticket sales, cash handling, and inventory control.
• Provided customer support and assisted in operational logistics.
Strategic management
Administrative and financial leadership
Team leadership
Process optimization
Crisis management
Customer service
Digital proficiency
Results orientation