Santiago Usma Uribe
Tampa
Summary
Professional with strong background in retail management, prepared to lead teams and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Retail Supervisor
Red, White & Blue Thrift Store
10.2024 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
Apprentice Electrician
ADT Solar
01.2023 - 09.2024
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
Store Team Member
Walmart
06.2020 - 12.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Escort Driver
Precision Cleaning Co
01.2019 - 03.2020
- Aided driver with pickup, transportation and delivery of supplies items.
- Assisted passengers with luggage handling as needed, ensuring a stress-free travel experience for clients from start to finish.
- Participated in team meetings to discuss strategies for improving overall service quality within the escort driving department.
- Preceded, followed or drove alongside semi-trucks to make other drivers aware of potential hazards.
- Maintained open lines of communication with clients during transport to discuss any changes in itinerary or address potential issues as they arose.
Delivery Driver
Amazon
02.2016 - 01.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
High School Diploma -
I.E Monseñor Victor Wiedemann
Medellin, Colombia12-2009
Skills
- Task delegation
- Store organization
- Inventory control
- Staff training and development
- Basic mathematics
- Superior work ethic
- Relationship building
- Teamwork and collaboration
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Retail Supervisor
Red, White & Blue Thrift Store
10.2024 - Current
Apprentice Electrician
ADT Solar
01.2023 - 09.2024
Store Team Member
Walmart
06.2020 - 12.2022
Escort Driver
Precision Cleaning Co
01.2019 - 03.2020
Delivery Driver
Amazon
02.2016 - 01.2019
High School Diploma -
I.E Monseñor Victor Wiedemann
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