Santiago Olmeda
Boynton Beach,FL
Summary
Reliable business bilingual professional .Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Excellent issue and conflict resolution skills to drive team and organizational success. Mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Online teaching experience, fluent in Spanish. Public and private sector experience. Strong computer skills. Charismatic
Overview
15
15
years of professional experience
Work History
VOP Supervisor
MC Labor Management /Oxygen Development
06.2022 - 08.2023
- Supervised over 180 employees per day.
- Developed "the Employee Performance Evaluation Form " to review employees' key performance metrics.
- Conducted process for New Hire (recruit, interview, select, and orientation) in accordance with each position's parameters.
- Conducted test evaluations (GMP, EHS, BBP, Food Defense)
- Created successful work schedules for each team member to maintain deadlines and fully staff shift.
- Conducted and documented all audits including but not limited to, time and attendance, and any potential
workplace safety issues or concerns. - Prepared and provided detailed reports (e.g. attendance, tardiness, absenteeism, turnover, and other requested reports)
- Conducted routine inspections to ensure
compliance with safety, such as using all (PPE), no use of personal cellular phones or belonging on the floor. - Handled customer complaints, resolved issues, and adjusted processes to meet changing needs. (Fish Bone Diagram)
- Investigated and cooperated with all employee incidents and accidents.
- Cultivated positive relationships with employees, line leaders, area managers, etc.
- Applied strong leadership talents and problem-solving skills to maintain temporary employees' efficiency and organize workflows.
University Professor
UIDE of Ecuador/ Arizona State University
10.2003 - Current
- Instructed online courses according to need and schedule
- Planned course materials such as syllabus, homework assignments and handouts
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
Manager Backup
Dunkin Donuts
08.2021 - 05.2022
- Executed all aspects of store operations.
- Handled customer complaints in a professional manner.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
Specials Projects Coordinator
SIN
04.2014 - 03.2018
- Reviewed of Special Financial Accounts to ensure compliance with regulators
- Worked closely with finance and controller government team to ensure expenditures met compliance standards
- Delegate to the National Customs Agency of Ecuador
- Handled highly sensitive information for internal security issues.
Conflicts Coordinator
Ministry of Internal Affairs
04.2009 - 04.2014
- Resolved conflict among different countries , various business interests, saving over US$ 2 million.
- Leaded a team that intervened in conflicts involving rural indigenous populations and corporations with oil and mining interests.
- Managed and advised in the Social Conflict Service Network,
General Manager
The Ecuadorian Railroad Company
10.2006 - 07.2007
- Under direction of the Board of Directors, responsible for administrating, planning and directing the national system of railroad
- Held overall responsibility for operations, financial management and P&L for the company
- Managed above 100 employees.
Project Analyst
Stolt Nielsen logistics and transp. group
09.2000 - 01.2002
- Planned and conducted market research to aid in the analysis of new projects and investment opportunities
- Analyzed economic, financial and statistical data to provide support in forecasting market developments and trends
- Performed competitive analysis, special studies and reports to senior management and other members of the marketing, operations and projects team
- Assisted global company offices in review and analysis of business opportunities in South America, the Middle and Far East, and Europe, Planned and conducted market research to aid in the analysis of new projects and investment opportunities
- Analyzed economic, financial and statistical data to provide support in forecasting market developments and trends
- Performed competitive analysis, special studies and reports to senior management and other members of the marketing, operations and projects team
- Assisted global company offices in review and analysis of business opportunities in South America, the Middle and Far East, and Europe
Education
MBA - International Business
Sacred Heart University
Fairfield, CT05.2002
Bachelor of Arts - Business Administration
Universidad Tecnológica Equinoccial (UTE)
EcuadorBusiness Certificate - International Trade, Import/Export
Broward College
Fort Lauderdale, FLCertificate - Constitutional Law
Yale University
Professional Certificate - Transformation of Social Conflicts
George Mason University
Fairfax, VAProfessional Certificate - China Economic Development Model
Renmin University of China
BeijingSkills
- Intercultural negotiation skills
- E- Training
- Resolving Complaints
- Lean Kaizen
- Supervising Employees
- Safe Work Methods
- Scheduling and Coordinating
- Negotiation and Conflict Resolution
- Leadership
- Mentoring
- Team Work
- Analytical
- Research
- Excel
- E- Verify
Timeline
VOP Supervisor
MC Labor Management /Oxygen Development
06.2022 - 08.2023
Manager Backup
Dunkin Donuts
08.2021 - 05.2022
Specials Projects Coordinator
SIN
04.2014 - 03.2018
Conflicts Coordinator
Ministry of Internal Affairs
04.2009 - 04.2014
General Manager
The Ecuadorian Railroad Company
10.2006 - 07.2007
University Professor
UIDE of Ecuador/ Arizona State University
10.2003 - Current
Project Analyst
Stolt Nielsen logistics and transp. group
09.2000 - 01.2002
MBA - International Business
Sacred Heart University
Bachelor of Arts - Business Administration
Universidad Tecnológica Equinoccial (UTE)
Business Certificate - International Trade, Import/Export
Broward College
Certificate - Constitutional Law
Yale University
Professional Certificate - Transformation of Social Conflicts
George Mason University
Professional Certificate - China Economic Development Model
Renmin University of China
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