Santina Burden
Newnan,GA
Summary
Dedicated Customer Service Representative with 10 years of experience in customer-facing roles, including recent experience at Walmart. Proven ability in de-escalating challenging situations, processing payments, and training new associates. Skilled in active listening, problem-solving, and maintaining professionalism to enhance customer satisfaction and operational efficiency. Seeking to leverage expertise in a dynamic Customer Service Representative role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader
McDonald's
Newnan, GA
01.2019 - Current
- Supervised team members and coordinated tasks to maintain high service standards and enhance operational efficiency during peak hours.
- Trained staff to ensure consistent quality service and adherence to company protocols, contributing to improved customer satisfaction.
- Adapted to dynamic and fast-paced environments, ensuring smooth operations and effective team performance.
Customer Service Representative
Walmart
Newnan, GA
12.2023 - 05.2024
- Provided customer support via phone and in-store, assisting with product questions, returns, and account-related concerns.
- Processed payments and refunds using multiple systems, including credit, debit, and EBT, while maintaining accurate transaction records.
- Used internal tools to look up inventory, check pricing, and troubleshoot basic issues for customers.
- Answered phones during shifts, helping customers resolve issues or locate items without needing in-store visits.
- De-escalated challenging situations with empathy and professionalism.
- Assisted with inventory tracking and helped identify low-stock items for restocking.
- Trained new associates on customer service protocols, system use, and store policies.
- Demonstrated reliability and professionalism, often trusted to lead the front service desk independently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed
Night Cashier / Inventory Support
Burger King
Newnan, GA
01.2022 - 01.2023
- Processed phone and in-person orders, handling cash and card payments accurately and efficiently.
- Maintained inventory records during night shifts and communicated restock requirements to management.
- Conducted end-of-day cash register counts, ensuring precise financial reporting.
- Managed customer orders and monitored supply levels, enhancing overall team efficiency and organization.
Customer Service Representative
Town and Country Inn Suites
Newnan, GA
01.2018 - 01.2018
- Maintained guest rooms and common areas in compliance with strict safety and sanitation guidelines.
- Reported maintenance issues promptly to uphold high levels of guest satisfaction.
- Provided customer service through phone and chat support to book rooms to hotel members.
Hostess
Town & Country Restaurant
Newnan, GA
01.2016 - 01.2018
- Provided essential support to kitchen operations and maintained cleanliness, contributing to an efficient and hygienic environment.
- Managed customer flow and seating arrangements, assisting front-of-house staff to enhance the overall guest experience.
Education
High School Diploma - undefined
Newnan High School - Central Campus
Newnan04.2006
Skills
- Microsoft office
- Time Management
- Conflict Resolution
- Technical Proficiency
- Attention to Detail
- Multitasking
- Problem-Solving
Certification
ServSafe
ABOUT ME
I took time away from the workforce to focus on raising my children as a full-time stay-at-home mom. During that time, I strengthened my multitasking, time management, and organization skills — all of which I now bring back to the workplace. In my free time, I enjoy cooking and creating meals for my family.
Timeline
Customer Service Representative
Walmart
12.2023 - 05.2024
Night Cashier / Inventory Support
Burger King
01.2022 - 01.2023
Shift Leader
McDonald's
01.2019 - Current
Customer Service Representative
Town and Country Inn Suites
01.2018 - 01.2018
Hostess
Town & Country Restaurant
01.2016 - 01.2018
High School Diploma - undefined
Newnan High School - Central Campus