Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Santina Jacobs

Grand Prairie,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Caseworker

ACH
04.2025 - Current
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Facilitated client access to community resources, promoting self-sufficiency and independence.
  • Facilitated client support groups to provide resources and assistance.
  • Developed strong partnerships with local organizations, expanding available resources for clientele.
  • Assisted(12) clients in preparing applications for social security benefits, housing and assistance programs.

Supervisor

OpinionsLtd Research
03.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team (6) productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.

Data Analytics Engineer EDA II

Health Management Systems, HMS
08.2010 - 05.2022
  • Collaborated with cross-functional 4 teams to define key performance indicators and develop actionable insights from large datasets.
  • Identified opportunities for cost savings through thorough analysis of operational data and implementation of recommended improvements.
  • Troubleshot complex technical issues related to data infrastructure, working closely with IT teams to resolve problems efficiently.
  • Optimized database performance through regular maintenance, indexing, and query optimization.
  • Streamlined data processing pipelines by automating manual tasks, reducing time spent on repetitive work.
  • Collaborated with internal and external stakeholders to optimize data sourcing pipelines and verify data quality.

Juvenile Detention Officer II

Henry Wade Juvenile Detention Center
10.2008 - 07.2010
  • Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
  • Conducted room searches for contraband items to maintain a safe environment within the facility.
  • Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
  • Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
  • Supervised recreational activities for detainees to promote physical fitness and encourage positive social interactions.
  • Supervised 16 inmates during mealtime and recreational time.

Education

Bachelor of Arts - Criminal Justice

Wiley College
Marshall, TX
05-2007

Skills

  • Case information confidentiality
  • Client interaction
  • Highly effective communication
  • Client advocacy
  • Organizational skills
  • Conflict resolution
  • Problem-solving
  • Recruiting support
  • Case file documentation
  • Trauma-informed care
  • Teamwork and collaboration
  • Time management abilities

Certification

  • Licensed Life Insurance - since 2018
  • Licensed Notary - since 2021

Timeline

Caseworker

ACH
04.2025 - Current

Supervisor

OpinionsLtd Research
03.2024 - Current

Data Analytics Engineer EDA II

Health Management Systems, HMS
08.2010 - 05.2022

Juvenile Detention Officer II

Henry Wade Juvenile Detention Center
10.2008 - 07.2010

Bachelor of Arts - Criminal Justice

Wiley College

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