Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Santina Speranza

Ansonia,CT

Summary

Fully experienced in patient/customer service and registration providing exceptional communication skills. Looking to obtain a responsible and challenging position at an established facility. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting. Helps first responders coordinate emergency actions.

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life threatening and dangerous situations. Hardworking and passionate job seeker with strong organizational skills eager to learn and ready to help achieve team company goals.

Overview

22
22
years of professional experience

Work History

Emergency medical dispatcher

American Medical Response
01.2018 - 01.2023
  • Dispatch, call taking/scheduling, 911 calls, High volume of phone calls, Problem solving, Emergency Medical Dispatching certified, CPR certified.
  • Reduced risk and emergency response were issued by observing public safety field units.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Operated emergency response system to update and retrieve up-to-date information for first responders.

Call center/tire expert

Town Fair Tires corporate office
01.2016 - 01.2018
  • High volume phone calls, customer service, problem solving.

GYN Medical Secretary (full time)

Greater New Haven OB/
01.2014 - 01.2016
  • Performs patient registration check-in and check-out, EPIC, abstracting paper charts to electronic, scanning, CPR certified. Performs prior authorizations for medications, procedures, and scans.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to appropriate staff.

Account Assistant (Temporary full time position)

Yale University YMG Patient Registration (ultimate staffing)
01.2006 - 01.2012
  • Performs patient registration using established processes and network communications, establishes and maintains patients' financial status, classification, and updates information in the database with payer and account information for billing. Works with insurance carriers, patients, and providers daily. Reviews and updates account records to ensure accuracy by obtaining and providing information relevant to accounts, regulations, and procedures. Identifies, monitors, and corrects patient account errors. Summarizes work in brief reports. Completes and processes forms. Acquires and verifies patients' insurance. Performs clerical functions relevant to account activity.

Emergency Dept. Clerical Associate

Hospital of Saint Raphaels
01.2001 - 01.2005
  • Admits patients to the Emergency dept.
  • By walk in or ambulance by performing mini registration, by obtaining patient demographic information, Distributing patient wristbands, distinguishing emergent and non-emergent patients and working directly with clinical staff, check patient in proper location, and acquire patient needs( wheelchair, ice, etc.), Activate trauma and emergency pages (strokes, cardiac arrests, etc.), faxing, answer/transfer all incoming emergency phone calls, answering, transferring and keeping log of MD to MD consultation phone calls

Education

General Studies Diploma -

East Haven High School
East Haven, CT

CT Guard Card -

LJB Security Training and Consulting
CT

Skills

  • Patient/Customer Service
  • EMD Certified
  • Verifying Insurance
  • Written and Verbal Communication skills
  • Multi-Task/Problem solving
  • Prioritized/Detail Oriented
  • Professional and Courteous
  • Flexible and Personable
  • Epic
  • Ability to keep Calm in Challenging Situations
  • Scheduling
  • Dispatching
  • Works very well under pressure
  • Reliable and attentive

References

  • Christina Cacace, Systems programmer, (203)804-7559
  • Marie Crosskey, Operations Supervisor, (860) 424-0404
  • Edwin Milfort, Dispatch Supervisor, (203) 361-4992

Timeline

Emergency medical dispatcher

American Medical Response
01.2018 - 01.2023

Call center/tire expert

Town Fair Tires corporate office
01.2016 - 01.2018

GYN Medical Secretary (full time)

Greater New Haven OB/
01.2014 - 01.2016

Account Assistant (Temporary full time position)

Yale University YMG Patient Registration (ultimate staffing)
01.2006 - 01.2012

Emergency Dept. Clerical Associate

Hospital of Saint Raphaels
01.2001 - 01.2005

General Studies Diploma -

East Haven High School

CT Guard Card -

LJB Security Training and Consulting

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Santina Speranza