Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Santonian Mcmichael

Santonian Mcmichael

Stockbridge,GA

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

Wingstop (GSRS)
Stockbridge, GA
01.2019 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Store Manager

Dunkin' Donuts
Stockbridge, GA
01.2016 - 03.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.

Assistant Store Manager

Pilot Travel Centers
Atlanta, GA
02.2008 - 02.2015
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Columbia High School
Decatur, GA
06-1999

Skills

  • Quality Management
  • Customer Relationship Management
  • Schedule Management
  • Leadership and team building
  • Performance Improvements
  • Leadership
  • Customer Retention
  • Workflow Planning

Certification

  • ServSafe Food Handler Certificate

Timeline

General Manager

Wingstop (GSRS)
01.2019 - Current

Assistant Store Manager

Dunkin' Donuts
01.2016 - 03.2019

Assistant Store Manager

Pilot Travel Centers
02.2008 - 02.2015

High School Diploma -

Columbia High School

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Santonian Mcmichael