Santonio Smith
Grosse Pointe,MI
Summary
Dynamic professional with extensive experience in customer relationship building and expert negotiation, notably as a Used Car Dealer. Proven track record in enhancing service delivery and implementing effective marketing strategies. Skilled in financing options and staffing management, consistently achieving high customer satisfaction and loyalty.
Overview
2027
2027
years of professional experience
Work History
Used Car Dealer
Self Employed
- Established and maintained relationships with customers to enhance satisfaction and loyalty.
- Conducted thorough inspections to assess vehicle condition and determine fair pricing.
- Negotiated purchase agreements to secure competitive deals for both buyers and sellers.
- Managed inventory by tracking vehicle sales and sourcing new stock efficiently.
- Implemented marketing strategies to boost online presence and attract potential buyers.
- Facilitated financing options for customers, ensuring compliance with industry regulations.
- Provided exceptional customer service through effective communication and problem resolution.
- Participated in local community events to build brand awareness, establish trust with potential clients, and support local causes.
- Oversaw reconditioning processes to improve vehicle appearance and functionality before presenting them on the sales floor for prospective buyers'' consideration.
Housekeeper
Henry Ford Hospital
Detroit, MI
09.2024 - Current
- Maintained cleanliness and sanitation standards across patient rooms and common areas.
- Assisted in laundry operations, ensuring timely delivery of clean linens.
- Collaborated with nursing staff to prioritize cleaning schedules based on patient needs.
- Utilized industrial cleaning equipment for efficient floor maintenance and surface disinfection.
Janitorial Franchisee
Self Employed Services
Detroit, MI
10.1999 - 2015
- Developed and implemented operational processes to enhance service delivery efficiency.
- Managed inventory levels to ensure adequate stock for franchise operations.
- Trained and supervised staff, fostering a collaborative team environment.
- Analyzed sales trends to optimize product offerings and marketing strategies.
- Established strong relationships with suppliers to negotiate favorable terms and pricing.
- Streamlined daily operations through effective scheduling and resource allocation.
- Ensured compliance with health and safety regulations across all business activities.
- Leveraged customer feedback to improve service quality and customer satisfaction initiatives.
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
Education
High School Diploma -
Wayne County Community College
Detroit, MISkills
Goal oriented
Social media marketing
Persuasion techniques
Expert negotiator
Financing expertise
Customer relationship building
Business forecasting
Staffing management
Timeline
Housekeeper
Henry Ford Hospital
09.2024 - Current
Janitorial Franchisee
Self Employed Services
10.1999 - 2015
Used Car Dealer
Self Employed
High School Diploma -
Wayne County Community College