Jacob Kim

• Assisted customers in navigating warranty options available based on each individual''s specific needs and preferences while making informed decisions about purchasing a used car from our dealership.
• Developed a referral program that incentivized satisfied customers to refer friends and family members, resulting in increased repeat business and new client acquisitions.
• Evaluated trade-in vehicles'' condition and provided accurate valuations to offer fair pricing for both the dealership and the customer.
• Implemented strategic marketing initiatives to increase brand visibility and drive sales growth.
• Developed strong relationships with local financial institutions to assist customers with financing options.
• Optimized showroom layout for maximum visual appeal and easy navigation for customers, enhancing their overall shopping experience.
• Streamlined inventory management for better organization, efficient sales, and improved customer experience.
• Increased customer satisfaction by providing personalized service and addressing individual needs in the used car buying process.
• Conducted thorough market research to stay current on industry trends, competitor strategies, and emerging technologies within the used car sector.
• Oversaw reconditioning processes to improve vehicle appearance and functionality before presenting them on the sales floor for prospective buyers'' consideration.
• Managed online presence through website updates, social media engagement, and digital advertising campaigns designed to attract potential buyers searching online platforms for used cars.
• Boosted profits by identifying slow-moving inventory items and implementing targeted promotions or incentives to move them more quickly.
• Maintained detailed records of all transactions, ensuring compliance with state regulations and tax requirements.
• Negotiated favorable purchase agreements with suppliers, resulting in cost savings for the dealership.
• Enhanced dealership reputation by maintaining a high level of integrity and transparency with clients regarding vehicle history and pricing.
• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
• Performed cash, card, and check transactions to complete customer purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.

Learned all of the basics of selling cars and financing. Got to learn how auctions work and was given the ability to purchase vehicle vehicles through live auctions and wholesale units.

• Developed strong client relationships through consistent communication and exceptional customer service.
• Increased sales by offering advice on purchases and promoting additional products.
• Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
• Increased sales revenue by identifying potential clients and conducting persuasive product presentations.