Santos Amaro
Sacramento
Summary
Dedicated office assistant with extensive experience in patient management and front desk operations. Expertise in optimizing scheduling processes and maintaining confidentiality, contributing to enhanced patient experiences and efficient clinic operations.
Adaptable professional with a strong background in administrative support within healthcare. Known for excellent organizational skills and attention to detail, driving improvements in workflow and patient satisfaction.
Detail-oriented office assistant skilled in customer service and patient scheduling. Proven ability to enhance workflow processes and improve patient satisfaction through effective communication and multitasking.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Assistant
RiverBend Medical Group
05.2025 - Current
- Assisted in managing patient appointments and scheduling to enhance office efficiency.
- Supported front desk operations by greeting patients and answering inquiries promptly.
- Processed medical records and documentation, ensuring accuracy and confidentiality compliance.
- Coordinated communication between patients and healthcare providers to streamline information flow.
- Utilized electronic health record systems for data entry and retrieval of patient information.
- Collaborated with team members to improve workflow processes, enhancing overall office productivity.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Senior Office Assistant III
Mercy General Hospital
04.2016 - 05.2025
- Scheduled patient appointments using electronic health record systems for efficient clinic operations.
- Coordinated with medical staff to ensure accurate and timely communication of scheduling changes.
- Managed daily appointment calendars, optimizing workflow to minimize patient wait times.
- Implemented process improvements that enhanced patient satisfaction and reduced scheduling errors.
- Trained new staff on scheduling protocols and software usage for consistent operational efficiency.
- Collaborated with radiologists to prioritize urgent cases, ensuring timely access to imaging services.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Assisted in training new schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
Office Assistant
RiverBend Medical Group
02.2010 - 04.2016
- Maintained inventory of office supplies, facilitating timely procurement and resource allocation.
- Organized patient files and maintained filing system for quick access during appointments.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
Education
No Degree - Psychology
Ventura College
Ventura, CAHigh School Diploma -
Valley High
Merced, CA06-1993
Skills
- Customer service
- Umr expert Epic
- Excel spreadsheets
- Scheduling appointments
- Front office management
- Clerical support
- Multitasking
- Excellent communication
- Computer skills
Accomplishments
- Achieved great patient care by completing all radiology scheduling scans and procedures with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- BLS, American Heart Society - Current
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
RiverBend Medical Group
05.2025 - Current
Senior Office Assistant III
Mercy General Hospital
04.2016 - 05.2025
Office Assistant
RiverBend Medical Group
02.2010 - 04.2016
No Degree - Psychology
Ventura College
High School Diploma -
Valley High